UPS IT Solutions Analyst in Alpharetta, Georgia

IT Solutions Analyst - Alpharetta (GA) or Louisville (KY)

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About this role:

The IT Solutions Analyst serves as the link between IT and business areas for the purpose of solution discovery and relationship management. The Solutions Analyst will generate new ideas, make sure those ideas are heard and supported around key initiatives and communicate throughout the entire execution of the approved idea. Successful SA’s will serve a role in enabling the business to achieve their objectives through the effective use of technology.

Daily Tasks & Responsibilities:

  • Responsible for the implementation of roadmaps to ensure successful communication across business areas regarding changes and updates made to their technology initiatives

  • Must be adaptable and responsive to ever changing business drivers

  • Work with defined areas of UPS Supply Chain Services to capture, generate, define, and refine ideas that improve our business

  • Collaborate with various divisions of IT as well as business stakeholders to determine project priority

  • Conducts research within the logistics industry to identify trends to drive the strategic direction of the Solutions IT product portfolio

  • Work within the project management process to prioritize and align those ideas based on ROI and business need

  • Work closely with software developers to help them understand the business problems we are solving

  • Screen and evaluate new requests to define impact, scope, validity, and cost benefit

  • Proactively anticipate gaps and overlaps with incoming projects and work orders being requested

  • Manage multiple initiatives, projects, and programs

  • Track projects from inception to completion while ensuring progress is properly communicated

  • Ensure the technology solutions are meeting business goals and solving the proposed problems

  • Prepare for and participate in regular status and goal meetings with your manager

Essential Skills, Characteristics, & Experience:

  • Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems

  • Aptitude to grasp the complexity of UPS Supply Chain technology capabilities

  • Strategic thinking and creative problem solving skills

  • Outstanding communication and confident decision making skills

  • Able to collaborate with large groups of stakeholders

  • Ability to manage tasks across multiple business groups and teams

  • Comfortable working directly with executive and director-level stakeholders

  • Resilient and focused on driving interdepartmental success

  • Experience leading projects with a strict deadline

  • Business writing expertise and proficiency with MS Word, Excel, and PowerPoint

Valued Skills & Experience:

  • Knowledge of the technical and business implications of TMS, WMS, and OMS

  • Experience with MS Visio & MS Project

  • Experience working as a product manager, project manager, or business analyst

Preferred Qualifications:

  • Bachelor's degree and/or Master's degree in Computer Science or the equivalent

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity


Category: Information Systems, Technology, Customer Solutions

Requisition Number: 138987

Location: Alpharetta,Georgia