UPS Instructional Design Specialist in Atlanta, Georgia

Job Summary

The Instructional Design Specialist supports knowledge and skill development of programs through the design and application of instructional design methods. He/She assists in the identification of critical skill gaps and development of effective learning interventions for reducing gaps. This position works closely with subject matter experts (SME), Learning Technologies, the Leadership Development Centers (LDC) Manager, and Learning Strategy and Governance teams to understand aspects of policies, procedures, systems, and skills requiring instruction. Examples of course design work including web-based/online courses, instructor-led courses, and virtual instructor-led courses and examples of sharepoint site and web site design work are required. The Instructional Design Specialist creates Instructional Materials and supports Instructional Design to accomplish organizational objectives.

He/She develops project management plans and leads the implementation for basic projects of short duration requiring limited coordination and resources. This position supports initiatives with well-defined project needs and cross-functional roles/responsibilities throughout the project life cycle and manages minimal organizational resistance to cross-functional project demands. He/She employs project management tools and technology (e.g., Microsoft Project, Program Management Group website, etc.) appropriately to accomplish project objectives. This position provides administrative assistance to support Learning Technology functions (e.g., new technology identification, technology solutions implementation, technology support, etc.). The Instructional Design Specialist also assists with training schedule coordination to support training delivery and desired attendance.

Other Duties

  • Collects content for development of training materials (e.g., text, graphics, animations, audio, glossary, test questions, etc.) to ensure alignment with training and learning development strategies.

  • Designs standardized reports on learning and training interventions to ensure key performance indicators are measurable.

  • Reviews procedures and guidelines for training programs and learning interventions to guarantee instructional materials meet outlined learning and training goals across business units.

  • Arranges instructional sequences to create quantitative and qualitative measurement tools and integrates reporting requirements.

  • Runs pilot tests to check functionality and ensure full scale utilization.

  • Plans and develops course goals and objectives to foster knowledge and skill development of LDC program participants.

  • Collaborates with internal clients (e.g., Organizational Development, Operations, etc.), SMEs, and project managers to assist with the direction and management of projects.

  • Designs platform to develop evaluation tools (e.g., surveys, questionnaires, etc.) necessary for measuring training and learning intervention effectiveness.

  • Provides instructional expertise and recommendations to support trainers and Shared Services Centers in the implementation of training programs.

  • Coordinates training functions to ensure students participating in programs have quality training experiences.

P referred Competencies

  • Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements.

  • Instructional Design Knowledge: Applies knowledge of adult learning theory and instructional design to the creation of instructional materials; evaluates existing analysis to identify learning gaps and provide recommendations; assists in the alignment of training to business outcomes; demonstrates ability to identify implementation gaps and provide suggestions for improvement; identifies appropriate measurement to assess learning.

  • Multicultural Agility: Recognizes importance of understanding global and cultural diversity; interested in learning about cultural differences that impact business.

  • Project Management: Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager.

  • Projects, Programs or Processes Design and Development: Lists basic design specifications linked to business requirements; describes the importance of quality design and development procedures; outlines design and development.


  • Bachelor’s degree in Computer Science - preferred

  • Bachelor’s degree in Instructional Technology – preferred

  • Course design work including web-based/online courses, instructor-led & virtual courses experience - preferred

  • Experience with Flash - preferred

  • Experience with Action Script - preferred

  • Experience with Web based Course-building software such as Articulate Storyline and/or Lectora - preferred

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity


Category: Marketing and Communication

Requisition Number: 115537

Location: Atlanta,Georgia