UPS Customer Care Representative (Clark) in Clark, Philippines

Job Description

Customer Care Representative (Clark)(

Job Number:


Position Summary

Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Accountabilities

  • Provide information to customers on inbound calls concerning service procedures

  • Arrange pickups, quote rates and answer basic service questions

  • Handle customer inquiries

  • Research required information using available resources

  • Manage and resolve customer complaints

  • Provide customers with product and service information

  • Enter new customer information into system

  • Update existing customer information

  • Process orders, forms and applications

  • Identify and escalate priority issues

  • Route calls to appropriate resource

  • Follow-up on customer calls where necessary

  • Document all call information according to standard operating procedures

Other Job requirements

  • Listening skills

  • Problem analysis and problem solving

  • Attention to detail

  • Stress tolerance

  • High energy level

  • Team player

Education and Work Experience

  • Must possess at least a high school diploma; vocational diploma or Bachelor’s/college Degree preferred

  • Proficient in relevant computer applications and call center systems

  • Good typing skills

  • Required language skills

  • Preferably call center work experience or have undergone a Call Center finishing course

  • Has excellent English communication skills

  • Customer service oriented

  • Willing to work on a graveyard shift

  • Computer literate

Customer Service



Jun 15, 2017, 2:58:00 PM



Category: Customer Service

Requisition Number: 034360

Location: Clark,Philippines