UPS Customer Service Representative (Clark) in Clark, Philippines

Job Description

Customer Service Representative (Clark)(

Job Number:


Position Summary

Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Accountabilities

  • Provide information to customers on inbound calls concerning service procedures

  • Arrange pickups, quote rates and answer basic service questions

  • Handle customer inquiries

  • Research required information using available resources

  • Manage and resolve customer complaints

  • Provide customers with product and service information

  • Enter new customer information into system

  • Update existing customer information

  • Process orders, forms and applications

  • Identify and escalate priority issues

  • Route calls to appropriate resource

  • Follow-up on customer calls where necessary

  • Document all call information according to standard operating procedures

Other Job requirements

· Listening skills

· Problem analysis and problem solving

· Attention to detail

· Stress tolerance

· High energy level

· Team player

Education and Work Experience

· Must possess at least a high school diploma; vocational diploma or Bachelor’s/college Degree preferred

· Proficient in relevant computer applications and call center systems

· Good typing skills

· Required language skills

· Preferably call center work experience or have undergone a Call Center finishing course

· Has excellent English communication skills

· Customer service oriented

· Willing to work on a graveyard shift

· Computer literate

Customer Service



Mar 19, 2015, 12:00:00 PM



Category: Customer Service

Requisition Number: 024935

Location: Clark,Philippines