UPS Geo IE Supervosr I Cleveland or Philidelphia in Cleveland, Ohio

Global Brokerage IE Supervisor I

Job Summary

The Global Brokerage IE Supervisor I is responsible for developing work measurement and defining process flow for use in improving brokerage operational conditions that increase productivity, reduce cost and meet service commitments. He/she creates operating plans and procedures and develops, implements, and assesses brokerage operations’ long and short range operating plans. This position assists operators in implementing improved operating plans and procedures, and new services and technology. The Global Brokerage IE Supervisor I supports operations over multiple states and shifts (covering approximately 200 employees), and utilizes multiple systems and process models to provide tools, training, methods certification, and assistance as needed to support the achievement of the business plan. This position also ensures that best practices are identified, documented, implemented and forwarded to other areas and regions. The Global Brokerage IE Supervisor I may oversee supervisors, specialists, interns, and co-ops.

A core responsibility of this position is to develop and maintain work measurement for all operations to support operating plans. This includes improving processes and job set-ups and reducing the hours needed to perform a particular operation or process. It also includes working with Operations to develop a shift plan that supports both operational and customer requirements, and reviewing the impact of standards changes or updates with appropriate managers.

Another major component of this position is to develop operating plans, which involves working with Operations to develop components of the Network Operating Plan, Daily and Seasonal plans. This individual also mines data from numerous systems to facilitate analysis of operating plans. Other duties are to update plans to reflect new services or changing conditions, and develop contingency plans for unexpected situations. The Global Brokerage IE Supervisor I also analyzes current process flow charts, production schedules and other plan components to identify opportunities for process and workflow improvements. A third core responsibility is to provide guidance and support in improving operations. Duties include working with area, division and staff managers to improve cost and service levels, and using gap and statistical analysis, and on-site visits, to identify performance and service problems and develop solutions. The Global Brokerage IE Supervisor I also assumes project management responsibilities for IE initiatives.

Other Duties

  • Implement and coordinate network plans, initiatives and communications; address customer issues

  • Monitor operations for plan adherence, and conduct audits (e.g., schedules, volume, productivity, overtime, etc.) to identify areas for improvement and/or areas or processes that are out of compliance

  • Review weekly trends (e.g., historical volume, marketing and economic data), develop volume projections and forecast future resource needs

  • Provide building and facilities Request for Appropriations (RFA) support

  • Determine employee training needs and provide feedback and support

  • Conduct performance evaluations and resolve individual and group performance issues

Preferred Competencies

  • Analyzes data to identify requirements, problems or inefficiencies and to recommend solutions in work methods, processes or flows

  • Applies knowledge of information systems elements (hardware, software, network) and their application to business functions/processes

  • Applies an understanding of policies and procedures to situations and operations in a business area

  • Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives

  • Assesses, identifies, measures and monitors customer or business needs in order to make decisions and take appropriate actions

  • Coaches and develops others using career development processes and tools

  • Estimates, identifies and forecasts business indicators, such as feasibility, potential growth, costs, risks and benefits, by analyzing relevant data, trends and statistics

  • Measures and evaluates individual, group and business performance, results and goal attainment. Sets goals, identifies key indicators, uses measurement tools and identifies gaps

  • Synthesizes, combines and integrates information and data to form conclusions and make sound decisions and recommendations

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity


Category: Industrial Engineering, Engineering, Seasonal

Requisition Number: 132157

Location: Cleveland,Ohio