UPS Customer Solutions Engineer in Mississauga, Ontario

Job Description

Customer Solutions Engineer-036091

JOB TITLE: Customer Solutions Engineer

LOCATION: 1930 Derry Road, Mississauga, Ontario

HOURS OF WORK: 9:00am to 5:30pm, Monday to Friday


The Solutions Engineer analyzes customer data to design and develop supply chain management solutions to meet customer needs. He/She supervises the analysis of transportation and customer order characteristics (e.g., work processes, space and equipment needs, labor requirements, the development of Stock Keeping Units [SKU] velocity profiles, etc.) for use in solutions design and development.


  • Conducts customer site visits to analyze customer workflow processes, space and equipment requirements, labor requirements, and customer order profiles.

  • Develops SKU velocity profiles to use in solutions design and development.

  • Defines the scope of projects to accurately assess the cost of providing solutions.

  • Develops data calculations and design criteria to input into costing tools.

  • Uses modeling software to develop cost-effective alternatives that meet customer requirements and business goals.

  • Assists in conducting project debriefs to identify best practices, process improvement recommendations, and repeatable business models.

  • Assists in coordinating communication to Solutions Engineering teams, Operations, BD, and other UPS Supply Chain Solutions (SCS) departments to ensure awareness of project requirements.


In addition to meeting the educational and work-related experience requirements this candidate should possess the following: Strong communication abilities including written and oral presentation skills. Presentation skills should encompass the ability to structure, design and deliver effective presentations in both sales and meeting environments.

  • Good understanding of supply chain concepts;

  • Able to make recommendations for changes to solve supply chain problems.

  • Able to describe general impact of requirements, problems, or inefficiencies on other parts of the operation or processes

  • Conducts basic analyses and identifies issues impacting the accuracy of data analysis.

  • Excellent interpersonal relationship skills.

  • General understanding of core business procedures such as accounts receivable, accounts payable, general ledger, payroll, order entry, inventory management, and point of sale desirable


  • Undergraduate or graduate degree in Industrial Engineering (preferred)

  • Experience in hands-on analysis of customer supply chains.

  • Project management experience

  • Experience in designing process flow diagrams


  • Competitive salary based on qualifications and eligible for comprehensive benefit package.

*Only resumes of candidates under consideration will be acknowledged. UPS is fully committed to employment equity.

job Engineering

Primary Location CA-ON-Mississauga

Schedule Full-time


Category: Engineering, Industrial Engineering

Requisition Number: 036091

Location: Mississauga,Ontario