UPS Quality Assurance Manager in San Diego, California

Job Summary

The UPS Store, Inc. (TUPSS), a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store® has over 4,800 independently owned locations in the U.S., Puerto Rico and Canada. We offer competitive salaries and a comprehensive benefits package that includes health, dental, 401(k) with company match, retirement plan, tuition reimbursement, discounted stock purchase plans and more.

The Quality Assurance Manager develops, initiates, and manages the plans and objectives for the Quality Assurance (QA) team, directs and develops staff, as well as ensures internal and vendor resources are effectively allocated to meet business goals. He/She oversees the internal team and vendor results, including quality of work, timeliness, and meeting budgetary goals. This position serves as a hands-on technical and managerial resource that provides expertise in key UPS business functions and supporting technologies. He/She plans and coordinates QA resources both internally and with external partners providing QA services. This position collaborates with staff, Information Services (I.S.) management, internal and external networks, QA and test professionals, customers, and vendors to ensure effective integration between different functions, units, and teams. He/She creates the strategy for initial project design phases, development of test plans, and future projects. This position contributes to and manages departmental budgets and allocates resources (e.g., team members, contractors, vendors, etc.).

The Quality Assurance Manager creates, maintains, implements and monitors Quality Assurance standards for internal and external testing. He/She manages RFP and SOW processes to engage external partners for supporting Quality Assurance activities. This position coordinates Quality Assurance activities with external partners and review deliverables to ensure adherence to TUPSS QA processes and standards. The Quality Assurance Manager plans, designs, implements and execute QA in support of internal and external software development activities. He/She creates, prepares, and maintains project plans to estimate resources, plan schedules, define goals, establish metrics, assess risks, and develop cost plans and to provide stakeholder reports. This position provides status communications for senior management on issues, concerns, and risks to recommend solutions and to ensure products meet customers' needs. The Quality Assurance Manager monitors assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage team productivity, project timelines, and deliverables.

Other Duties

  • Collaborates with customers, stakeholders, and colleagues to ensure products meet customers’ needs and customer expectations are understood.

  • Manages test resources, testing assets (e.g., test labs, test environments, etc.), and testing artifacts (e.g., plans, designs, test data, specifications, etc.) across multiple projects and initiatives to ensure business objectives are met.

  • Collaborates across the organization to plan, negotiate, and execute QA functions on large, multi-portfolio projects.

  • Reviews and influences test plans, test strategy documentation, and project schedules to ensure business needs are met in a timely manner.

  • Assesses product quality and stability to ensure readiness for deployment.

  • Assesses and communicates project risks to involve stakeholders and determine recommended solutions.

  • Provides strategic direction for test team to influence and direct continuous process improvement.

  • Defines test automation needs to maximize quality and cost-efficiencies.

  • Analyzes budget and cash flow to determine and recommend alternatives, benefits, and risks.

  • Manages third-party test functions to ensure timeliness and quality.

Preferred Competencies

  • Applies Information Analysis & Solution Generation Knowledge: Synthesizes information and facts to draw supported conclusions and insights; demonstrates logic, rationality, and objectivity in drawing conclusions, defining solution options and decision making.

  • Applies Information Systems Knowledge: Demonstrates knowledge of the strategy, structures, processes, procedures and key technical elements of the enterprise; exhibits knowledge of the primary business representatives of the enterprise and the technical elements supporting them; describes the business delivery impact of system reliability.

  • Applies Internal Systems Knowledge: Applies in-depth knowledge of products, services, and internal systems; works cross functionally to understand and articulate internal business processes (e.g. system requirements, training) for internal systems; applies analytical skills and advances recommendations on alternative systems solutions with different cost / benefit equations and tradeoffs; coaches others in developing creative, workable solutions to complex system issues; coaches others in the development of logical business cases; evaluates impact of solution on service, cost, and quality.

  • Assesses Business Needs: Monitors the business need to identify any changes; breaks the business down into smaller components to better prioritize where attention should be focused; identifies related business needs; knowledgeable about what information to look at to make an assessment; demonstrates a thorough understanding of the business’ long-term needs; creates solutions designed to fit current and future needs.

  • IT - Business Process Testing: Ensures test results are reported to stakeholders and available for specification of user instructions. Highlights issues and risks identified during testing to business stakeholders. Provides specialist guidance and advice to less experienced colleagues and users to ensure tests are conducted in an appropriate manner.

  • IT - Knowledge of Emerging Technology: Participates in evaluation of emerging industry technologies. Understands technologies' impact on current IT architectures and infrastructures.

  • IT - Processes, Methods, and Tools: Demonstrates proficiency in the use of several system and applications tools and related processes; recommends appropriate tools and processes to meet development and support needs; utilizes various tools to diagnose and resolve problems; prepares business cases for buy-versus-build decision making; integrates systems, applications, and processes.


  • Master’s degree (or internationally comparable degree) – Preferred

  • International Software Testing Qualifications Board Certification (or internationally comparable) Preferred

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity


Category: Information Systems, Applications Development, Technology, Information Solutions

Requisition Number: 113935

Location: San Diego,California