Job Summary

The Access Point Support Representative is responsible for maintaining and growing customer business. He/She interfaces directly with the customer to identify business needs and position UPS products and services to meet those needs. This position will collaborate with others to manage contract administration and compliance and solution implementation activities. The Access Point Support Representative will help prioritize customer opportunities and implement account strategies. He/She is also responsible for making proactive sales and reactive support contact with UPS Access Point locations to grow and maintain the business within the assigned territory. This position requires a flexible travel schedule.

The Access Point Support Representative meets customers face-to-face to identify their business needs, leverage UPS products and services, and retain current business. He/She informs and trains customers on value of technology solutions to ensure tools are used properly. This position also responds to customer questions, complaints, and inquiries to meet customer needs.

Other Duties

  • Researches competitor strategies and capabilities to identify ways to position UPS’s products and services advantageously.

  • Uses knowledge of customers’ business to demonstrate how UPS’s products and services can support and help customers achieve their business objectives.

  • Informs customers of technology solution implementation timelines and action plans to ensure successful implementation.

  • Collaborates with Operations to implement accounts with special needs.

  • Educates customers on existing service channels and redirects service issues to expedite problem resolution.

  • Analyzes customer needs to develop the best UPS solution to provide optimal value to the customer.

  • Documents relevant customer information in the account management systems to coordinate sales and to maximize business opportunities.

Preferred Competencies

  • Applies Service, Product, and Customer Technology Knowledge: Demonstrates a basic understanding of products, services, and customer facing technology solutions offered by UPS along with their features and business applications; describes general customer profiles targeted by the company.

  • Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements.

  • Creates Account Strategies: Understands customer’s general business needs and knows the account status; may provide information about accounts for use in planning account strategy.

  • Designs/Develops Integrated Solutions to Business Problems: Demonstrates a basic understanding of a business problem; recommends a solution to solve the business problem.

  • Solves Customer Problems: Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions.

  • Strategic Customer Partnerships: Establishes and maintains entry level contacts in customer organizations; builds relationships to further understand customers’ business and objectives.


  • Bachelor's Degree – Business, Marketing, Finance or Accounting - Preferred

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity


Category: Marketing and Communication

Requisition Number: 124385

Location: Secaucus,New Jersey