UPS Preferred Customer Associate (Customer Services) - based Leighton Buzzard in United Kingdom
Preferred Customer Associate (Customer Services) - based Leighton Buzzard-035608
POLAR SPEED DISTRIBUTION LIMITED
Polar Speed, a UPS company, is a logistics company and innovative provider of temperature sensitive transportation and pharmaceutical supply chain solutions in the UK.
Preferred Customer Associate (Customer Services) BASED LEIGHTON BUZZARD
£16,282 PER ANNUM
Polar Speed has a reputation for quality, compliance, operational and customer facing technology and monitoring solutions in the growing temperature-sensitive pharmaceutical logistics market in the UK. The company specialises in active temperature-controlled deliveries to hospitals, pharmacies, wholesalers and medical care surgeries as well as to end patients which it serves through its homecare business. Its customers include some of the best known pharmaceutical brands in the world.
As a Preferred Customer Associate working within the Customer Services Department, you’ll deal directly with customers either by phone or email providing pricing and delivery information. You’ll respond promptly to all customer enquiries and process orders and invoicing. Starting between 0800 and 0900 hours, you’ll work 40 hours per week and must be flexible and prepared to work additional hours as and when required to meet our service requirements which may be of an urgent medical nature.
We offer a wide range of benefits including 28 days’ holiday (including bank holidays) building to 33 days (including bank holidays) in the sixth full holiday year) and a company pension.
For successful applicants, Polar Speed will process basic disclosure criminal record checks.
Ensure customer and client delivery requirements are met
Communicate and coordinate with internal Polar Speed departments
Daily telephone and email contact with customers and clients providing pricing and delivery information
Administration of order processing and invoicing
To ensure clients requirements are met
To raise any serious issue to the Team Leader where necessary
Ensuring smooth running of departmental systems and processes
Previous experience of working in a customer service driven organisation advantageous
Strong social and interpersonal skills when dealing with internal/external contacts
Good listening skills, tactful and courteous
Being able to handle stressful situations
Being able to work on own initiative
Ability to build effective working relationships with customers/clients, whilst appreciating the need for maintaining confidentiality
Good organisation skills with the ability to prioritise
Good team player and able to work on your initiative
Good working knowledge of IT packages e.g. Word and Excel
Experience of using SAGE advantageous
Primary Location GB-Bedfordshire-Leighton Buzzard-Site 2, Unit 7, Chartmoor Road
Company: UNITED PARCEL SERVICE
Requisition Number: 035608
Location: ,United Kingdom