Job Information
UPS Distribution Admin Assistant in Alajuela, Costa Rica
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position performs general customer support responsibilities including preparation of reports using various software packages, compilation of information from various sources. This position is also responsible for providing escalation support and effective mitigation for shipments with exceptions. This position may deal with confidential information on a regular basis.
The Administrative Assistant position requires updating various systems, maintain clear communication with internal and external customers, which may include troubleshooting exceptions on shipments. In addition, he/she will need to be proactive in monitoring/managing shipments to minimize service failures and maximize “service recovery” on “At Risk” shipments for TOMS customers, and a commitment of meeting contractual service level agreements (SLA’s)
Requirement s:
2-3 years of customer service experience.
UPS System knowledge and Experience (E2K, FGV, BRIO, ETT, NRT,IVP, MIST, Freshdesk) (INTERNAL ONLY)
Experience / knowledge of Freight Forwarding Domestic and International, Ocean, and Small Package operations (Preferred)
Proficient with Windows and MS Office (Word, Access, and PowerPoint) and with intermediate knowledge of Excel (Advanced preferred)
Intermediate/Advanced English
High school diploma or equivalent
Additional details:
Schedule: Tuesday - Saturday 8:00 am to 5:00 pm (to meet business needs requirements, schedule could change).
Work from Home
Grade 7
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Company: UNITED PARCEL SERVICE
Category: Global Logistics and Dist
Requisition Number: R24046506
Location: Alajuela,Costa Rica