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UPS Digital Product Design Manager in Alpharetta, Georgia

Digital Product Design Manager

(Internal Title - Functional User Manager)

You have an eye for detail, strong design expertise and able to communicate clearly and translate ideas to stakeholders and team members alike. You are passionate about leading digital product design and bring with your extensive knowledge in the areas of human-centered design, information architecture, and usability to create simple, useful and appealing digital products. At UPS, we move the world forward by delivering what matters. Come join a thriving, exciting digital team and lead the next evolution of our digital products that reach millions of consumers and customers across the globe!


  • Lead projects from inception to completion to ensure the successful creative and technical delivery of projects

  • Lead a team of staff and contract designers

  • Lead design pitches, present concepts and ideas with conviction at the management level

  • Mentor and guide design staff on project work and professional development

  • Manage your team's tasks, resources and time effectively

Digital Product Design:

  • Envision and shape our end-to-end customer digital experience across all touchpoints

  • Be the connecting piece between business goals, user needs, and technical implementation

  • Identify and prioritize key improvement opportunities in our digital products through benchmarking, session replays, feedback and testing

  • Collaborate deeply with CX strategists, designers, and developers, acting as advocates for users' needs throughout the entire process

  • Lead, support and execute user testing, ensuring the product meets the business requirements and strategic goals

  • Skilled in Agile as part of an efficient and multi-disciplined delivery team and are familiar with user-centered design methodologies

  • Leverage and contribute to our UPS design system


  • A college degree in Interaction Design, Human-Computer Interaction, Design Management, Strategic Design and Innovation, Customer Experience and Service Design, or a comparable qualification

  • At least 5 years of professional experience in the design of complex, digital solutions, and applications

  • At least 3 years of professional experience in working with an agile team of product managers, designers and developers

  • Experience in creative methods and complex design workflows (facilitating workshops, benchmarking, low-to-high prototyping, usability walkthroughs, user testing ...)

  • Experience with design thinking and Lean UX methodologies

  • Experience in presenting to and influencing senior management

Preferred Qualifications:

  • International experience

  • Mastery of Figma for design and prototyping

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Information Systems

Requisition Number: 346259

Location: Alpharetta,Georgia