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UPS Project Support Specialist - Hybrid in Alpharetta, Georgia

Job Summary

The UPS Revenue Management Systems Group is seeking a Project Support Specialist to ensure our current services and proposed initiatives are supported in the UPS pricing systems and are aligned with the UPS Corporate Strategy. This position is responsible for interacting with the International and Domestic Pricing Groups, as well as the UPS Sales Force, in support of their efforts to create pricing for our customers. The incumbent acts as the second level of support for the UPS Pricing Systems and interacts closely with the application development group to analyze and resolve any system issues. This role is also responsible for trouble-shooting, testing fixes and reporting all concerns.


  • Takes responsibility working with appropriate internal systems to ensure timely/accurate pricing, setup and solution implementations

  • Works with pricing analyst to verify correct implementation of accepted proposals

  • Follows up on outstanding proposals to determine the status of bids and update appropriate reporting system

  • Reviews customer signed and accepted pricing proposals and legal setup documents to ensure contract integrity

  • Forwards any modified signed and accepted contracts by sales to appropriate business units to review to ensure contract is still valid and compliant with terms of sale

  • Obtains knowledge of pricing systems and tools to accurately integrate the implementation of products and services

  • Participates in conference calls with impacted parties to gain clarity of customer objectives

  • Understands how bids are added, removed, and created for customer’s incentives, tiers, and profitability guidelines

  • Analyzes information, generate reports via access database, and mange results to and from internal customers

  • Reports on system processes and data metrics to ensure upgrades or enhancements meet customer/sales requests

  • Reports on systematic account setup steps used for tracking progress

  • Utilizes a setup support log, which records support issues, analyses the root cause of the issue, and has a corrective action step on how to prevent issues in the future

  • Manages expedited requests by meeting deadlines, and maintaining required work turnaround times for setup implementations

  • Updates logs with pertinent information, generates queries, conducts testing efforts, and provides weekly reports to management


  • Possesses organizational skills with strong attention to detail; in Microsoft outlook, manages email requests via team mailboxes, and communication log between sales, support teams, and various business units

  • Demonstrates an understanding of UPS products/services, integrates knowledge to ensure that proper invoicing may occur

  • Possesses strong organizational, analytical and communication skills (verbal and written)

  • Demonstrates knowledge of running queries against various databases

  • Bachelor's Degree (or internationally comparable degree)

  • Global Freight Forwarding pricing experience

  • CRIS experience (small package system to create account numbers to link them for Wordship)

  • FGV experience (system that provides full visibility to see international movement to final consignee)

  • E2K experience (UPS Forwarding Transportation system for International and Domestic)

  • Quote Assist experience (system to view Federal Maritime Commission ocean freight rates for customers)

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Marketing

Requisition Number: 296222

Location: Alpharetta,Georgia