UPS Software Developer Supervisor (Flex Loc) in Alpharetta, Georgia

The Solutions Design Implementation (SOLDI) Software Developer Supervisor creates and provides customized software solutions for UPS customers and generates non-package revenues. He/she strengthens customer relationships by enabling UPS to be a single-source provider of transportation and supply chain related needs and consulting. This position may require some travel. The Solutions Design Implementation (SOLDI) Software Developer Supervisor manages various types of engineering projects, provides subject matter expertise, and interfaces with SOLDI team members and customer-facing counterparts.

The Solutions Design Implementation (SOLDI) Software Developer Supervisor designs, develops, and implements software solutions that help the customers efficiently distribute and transport their products. This position includes gathering data, making operational observations, and interviewing customers to determine their needs and identify possible solutions.

Responsibilities and Duties

  • Conducts systems and requirements analyses to identify project action items

  • Performs and completes specific programming activities (e.g., SQL SSIS and BizTalk integrations, C# Windows Services, etc.) to deliver both routine and custom programs for supporting business functions and required support

  • Provides testing of both routine and custom functionality to complete and deliver assignments

  • Seeks clarification on issues and approvals for assignments’ modifications to ensure quality deliverables

  • Researches and evaluates industry trends and best practices to enhance UPS's ability to meet and exceed customer expectations and provide leading edge solutions

  • Develops personal industry knowledge and expertise (e.g., reads technical and industry journals, browses the internet, attends seminars, etc.) to remain current with the industry and the latest technologies

  • Enters daily activities into project administration tools to create time sheets, expense reports, calendar entries, and project files

  • Reports on project status, field resource activity, and training initiatives to keep senior management informed of progress and developments

  • Follows up with resources to monitor the productivity of the team, project timelines, and deliverables

  • Participates in scrum meetings and conference calls to share information on sprint status

  • Provides on-going feedback and support to improve performance

Knowledge and Skills

  • Applies Service, Product, and Customer Technology Knowledge: Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit; demonstrates knowledge of competitors' offerings and the features of their products, services, and customer facing technology solutions; describes types of customers that would benefit from selected offerings; compares and contrasts UPS's and competitor's products, services, and customer facing technology solutions; able to compare and contrast the customer's experience of engaging with UPS and primary competitors across all touch-points; summarizes positive and negative gaps; develops plans to leverage advantages and correct disadvantages

  • Assesses Business Needs: Identifies current and future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project

  • Business, Financial, and Industry Knowledge: Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions

  • Designs/Develops Integrated Solutions to Business Problems: Demonstrates a basic understanding of a business problem; recommends a solution to solve the business problem

  • Project Management: Develops project management plans and leads the implementation for basic projects of short duration requiring limited coordination and resources; supports initiatives with well-defined project needs and cross-functional roles/responsibilities throughout the project life cycle; manages minimal organizational resistance to cross-functional project demands; employs project management tools and technology (e.g., Microsoft Project, Program Management Group website, etc.) appropriately

  • Supply Chain Management: Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems

  • Technical Writing: Uses the appropriate style, level of detail, grammar, and organization of thought in technical writing; drafts standard specialized or technical documents using templates and job aids; considers the end-user’s perspective when creating technical documents

  • Must have experience using Microsoft Office Suite, Visual Studio and BizTalk or equivalent software

  • Must be able to travel

  • Bachelor's Degree in Computer Science/Systems - Preferred

  • Experience with Microsoft SQL 2016 database development - Preferred

  • Ability to work from a virtual location - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Engineering, Applications Development, Customer Solutions, Plant Engineering, Mechanics and Engineering, Information Solutions

Requisition Number: 184011

Location: Alpharetta,Georgia