UPS Air Ramp Specialist in Anchorage, Alaska
Job Title: Air Ramp Specialist
Department: 2DA Ramp Operations
Days: Mon - Fri Hours Per Week: 40
Commitment to Position: 2 years Hours: 2DA Operations Hours
Flex Time: Yes
Rotating Shifts: Mon-Fri; schedule change during peak season
Job Freeze: Yes, 2 years
Work Location: 2DA Ramp (WFF Offices, 2 nd floor East Mezzanine)
Managers: Joe Ballinger and Eddie Cato
Work Environment: Work environment will be primarily in the 2DA Day Air Ramp Operations with time spent in the office.
Job Summary: The 2da Ramp Specialist is responsible for helping to manage the day-to-day ramp and marshalling operations. S/he will help oversee the arrival, unloading, loading, departure and marshalling operations to ensure service commitments are met. This position works with front line supervisors to ensure union and non-union employees comply with UPS and regulatory agencies compliance and safety regulations. He/She collaborates with the Full-time management teams within the department in addition to assisting in the supervision of Part-Time Air Supervisors, Union employees, and Marshalling employees.
Observes and corrects unsafe work methods and behaviors (e.g., moving containers, driving tugs, walk paths, etc.) to ensure a safe work environment.
Identifies and corrects unsafe usage of equipment (e.g., crew stairs, air starts, ground starts for ground power units, etc.) to ensure a safe work environment.
Provides recurrent training to employees (e.g., job methods, etc.) to ensure safety awareness and injury prevention.
Audits and inspects equipment nightly to ensure it is working properly and to prevent injury.
Generates the Equipment Condition report to ensure Plant Engineering is aware of equipment needing repair.
Oversees aircraft marshalling (i.e., guiding aircraft on the ground to the gate using hand signals and hand-held beacons at night) for inbound and outbound flights to verify correct ramp positions and ensure service commitments are achieved.
Monitors resources (e.g., hourly employees, equipment, etc.) when marshalling inbound and outbound flights to ensure timey flight arrivals and departures.
Monitors communication (i.e., hub radio) with dispatchers to ensure the outbound freight is loaded onto the correct aircraft and to share operation data for customer service commitments.
Follows up with Plant Engineering management on equipment repairs to ensure sufficient equipment for each operation.
Reviews the Air Surface Management System (ASMS) to determine aircraft parking location.
Audits the time reporting system (i.e., Personal Time Reporting System [PTRS]) to ensure timecards are coded, expensed, and approved correctly.
Trains Part-Time Supervisors on approving timecards to prevent payroll adjustments.
Follows up with Payroll when discrepancies exist to ensure employees are properly paid.
Determines employees’ training needs to produce continuous development plans.
Provides on-going feedback and support to improve performance.
Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
Holds others accountable to established performance levels to achieve individual and group goals.
Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
Reviews and analyzes operational data to identify areas of success and areas requiring improvement.
Collaborates with others to troubleshoot operational and service inefficiencies and create processes for improved safety and performance.
Researches Air Hub, Computerized Operation Monitoring Planning and Scheduling System (COMPASS), and Load Handling systems to determine the root cause of service delays and ensure corrective actions occur.
Plans daily container shift and marshalling activities to ensure compliance with UPS and regulatory agencies’ regulations.
Evaluates people resources (e.g., part time supervisors, employees, etc.) to ensure volume demands of the business are met and to determine discrepancies.
Haz-mat certification will be required as this position will oversee the hourly responders that support the operation.
Required Skills: Demonstrates a basic understanding of common tools, equipment, technology and procedures used in air operations; explains proper techniques and procedures for processing aircraft. Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files. Demonstrates basic knowledge of injury and crash prevention techniques; demonstrates a basic understanding of job methods; identifies root causes of injuries and auto crashes; recognizes and reports unsafe working conditions. Demonstrates a basic understanding of human factors and ergonomics applications; identifies relevant human factors and ergonomics research; explains, in general terms, the importance of ergonomically sound equipment or interfaces. Applies established procedures for responding to incidents; determines and documents information pertinent to incidents; communicates resolutions or results to stakeholders. Understands basic labor principles and practices; recognizes the importance of positive relationships with unionized employees; identifies unionized employees’ basic concerns. Applies knowledge of agencies' functions and regulations to compliance and enforcement activities; identifies routine situations where the organization may be out of compliance as well as the specific impacts of non-compliance. Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others. Haz-mat certification required as this position coordinates the responders that support the ops. Must have a minimum of 5 years ramp experience. Minimum three years of supervisor experience in operations required. Working knowledge of Microsift Excel, Word and PowerPoint.
Interpersonal Skills: This position will work with Front Line Supervisors and hourly employees - both Union and Non-Union. The person that fills this position needs to have strong written and verbal communication skills. They should be organized and good at making decisions in a fast paced environment. Conflict resolution skills are also extremely important and a good understanding of the operation is a must.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Company: UNITED PARCEL SERVICE
Requisition Number: 264799