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UPS GBS Global Service Network Strategy Spring Intern in Atlanta, Georgia

UPS GBS Strategy Global Service Delivery Network is seeking an intern to contribute to the team’s work in institutionalizing the GBS operating model. If you're looking for real-world, hands-on experience, we want to hear from you!

Responsibilities and Duties

  • Interviews GBS subject matter experts (SMEs) to determine success points, pain points, success criteria, etc. in GBS operating model components

  • Creates an interactive digital platform for documentation of the above information

  • Works with GBS SMEs to ensure accuracy and customer-centricity of information and organization of the GBS Service Catalog

  • Creates and designs component pages of the GBS Playbook digital platform

  • Participates in SLA audit of GBS Service Catalog

Knowledge and Skills

  • Rising college junior or senior, or recent graduate within the last 24 months in Marketing, International Business, Liberal Arts, or related field

  • Excellent written and verbal communication skills

  • Interpersonal skills to work across GBS departments

  • Solid documentation skills

  • Problem-solver and self-starter

  • Ability to work independently while completing tasks on schedule

  • Flexibility to manage workload to adjust to tight timelines while maintaining attention to detail

  • Customer-centric thinking

  • Experience in SharePoint Online - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Internship and Co-op, Professional

Requisition Number: 252734

Location: Atlanta,Georgia