UPS Invoice & Payment Strategy Supervisor in Atlanta, Georgia

UPS is seeking an Invoice & Payment Strategy Supervisor to assist Procurement in driving a One Procurement strategy and bring all procurement activity into our group. He/She will join a team that determines and drives the processes, procedures and tools to inculcate a spirit and culture of best procurement practices bringing the most value to UPS. The Invoice & Payment Strategy Supervisor will specifically look at all inputs for invoices and outputs for payment globally and evaluate them for criticality and improvements.

The Invoice & Payment Strategy Supervisor is responsible for reviewing, evaluating, recommending, and implementing improvements in the invoice and payment processes, programs and tools. He/She develops global standards, processes and programs within their identified area of responsibility. This position monitors the health of assigned processes, programs, policies, systems and tools to identify pain points and then develops and implements solutions to eliminate identified issues. The Invoice & Payment Strategy Supervisor serves as the UPS Subject Matter Expert in their area of assigned responsibility. This position may supervise others.

Responsibilities and Duties

  • Documents new processes and create workflows to streamline activities, reduce costs, and improve the customer experience

  • Analyzes process change requests to determine time and cost impacts to the network and impact to customer experience and alignment with business strategies

  • Follows established process improvement methodology, incorporating the designated tools and techniques from Lean Management, Six Sigma, and Business Process Redesign to improve processes

  • Monitors process or program health and develops project plans to ensure timely resolution of process or program issues

  • Tracks and analyzes data to determine root causes of process or program issues

Knowledge and Skills

  • Demonstrates a general understanding of industry and financial trends impacting UPS and/or customers’ organizations; identifies the organizational structure and functions within a business

  • Demonstrates a basic understanding of a business problem; recommends a solution to solve the business problem

  • Uses in-depth techniques to uncover new information or details that are not readily available; selects techniques and strategies that are appropriate for the audience; chooses techniques that result in more accurate and thorough information; implements strategies that minimize biases and preconceived ideas

  • Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions

  • Certification in Process Improvement (Six Sigma, BPI, etc.) - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Company: UNITED PARCEL SERVICE

Category: Finance, Accounting, and Tax

Requisition Number: 183002

Location: Atlanta,Georgia