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UPS Preferred Customer Experience Spring Intern in Atlanta, Georgia

UPS is seeking a Preferred Customer Experience spring intern to join our team. The intern’s primary project will be to analyze customer experience in the UPS Preferred Customer program and design an improvement initiative that can be used to help drive operational results. This includes identifying continuous improvement opportunities, vendor engagement strategies, and creating a framework for closed-loop feedback with current NPS score.

Responsibilities and Duties

  • Supports project implementation and vendor management for the Preferred Customer network

  • Provides ad hoc stakeholder analysis and works with the UPS Sales team to help align organizational strategy

  • Supports Preferred Customer experience analysis and recommendations for improvement

  • Reviews vendor playbook for driving NPS at the CCR level

  • Conducts CX focus groups to gain CCR insights and actionable plans

Knowledge and Skills

  • Rising college junior or senior, or recent graduate within the last 24 months in Business, Strategy, Operations, Marketing, Engineering or related field

  • Excellent written and verbal communications skills

  • Analytical mindset and creative problem solving skills

  • Curious and motivated to learn and contribute

  • Microsoft Office proficiency, specifically Excel and PowerPoint

  • High level of professionalism and attention to detail

  • Comfortable with Zoom/web conferencing platforms

  • Self-starter with ability to work unsupervised

  • Statistical analysis skills with ability to turn data into a story

  • Experience working with global scope - Preferred

  • Working knowledge of Salesforce platform - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Internship and Co-op, Operations, Full Time, Professional

Requisition Number: 252474

Location: Atlanta,Georgia