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UPS UPS Capital Digital Strategy Manager - Atlanta in Atlanta, Georgia

It's exciting times at UPS Capital - we're growing exponentially, and we need your help! Do you want to use your critical thinking and problem-solving skills to influence the future of the UPS Capital strategy? The Strategy Manager is a key player in designing and implementing UPS Capital's digital strategy. They will work with the Business, Go-To-Market, New Product Innovation, Product, and other teams to build innovative solutions that enable our customers for a frictionless insurance and post purchase experience. This person will be a Swiss army knife, supporting initiatives such as market research, product roadmaps, customer and user interviews, financial modeling, business case development, pricing, organic growth strategy, inorganic growth strategy, partnerships, competitive analysis, and program management.

Joining UPS Capital Strategy, you will make immediate impact into our digital transformation. This person will work on a cross-functional team in a fast-paced environment with competing priorities. They will have a strong desire to learn and grow. They will bring an attitude of constructive dissatisfaction to lead change within the organization. They will work collaboratively with team members, stakeholders, and partners to resolve challenges. They will communicate effectively to influence their working team and leadership. They will be willing and able to fail and fail fast. They will take pride in their individual success, as well as the collective success of the team. This position is an individual contributor role. Apply today to help position UPS Capital in the InsurTech market for the future.


  • Drives the strategic planning process for a designated business group. Analyzes market trends, global competitors and conducts scenario planning as input to strategic planning. Supports the department by running strategy meetings and preparing presentations for various audiences

  • Thrives in high-performance atmosphere. Use the agile method with voice of customer, strategy alignment, and knowledge of emerging issues/trends to make informed decisions

  • Acts as the prime subject matter expert for internal/external stakeholders. Ensures alignment between stakeholders

  • Conducts scenario planning to help inform senior leaders on the range of strategic choices.

  • Monitors and tracks performance of recommendations/strategies and addresses any issues.

  • Acts as a trusted advisor to assigned business/group, and provides strategic input into business decisions

  • Design and execute the development of organic and inorganic growth strategies for the organization

  • Develops and builds presentations through powerful storytelling

  • Develops subject matter expertise on internal and external sources of information (e.g., customer data, market data, industry data, etc.) for analyses to provide information for decision making

  • Gains consensus from team members and other stakeholders on assumptions used in different analyses to ensure accuracy of analyses

  • Interpret business strategy and determine innovative solutions supporting strategy implementation

  • Identifies the key trends in each region/product to determine how they impact customers, industry, competitors, and UPS Capital

  • Consults with subject matter experts to develop a complete understanding of the relevant trends

  • Assists in the prioritization of key trends to better understand and clarify UPS Capital’s ability to reach growth targets

  • Develops a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analyses of key competitors to identify market advantages and disadvantages

Skilled Required

  • Strategic Mindset: Build for tomorrow mindset. Ability to adapt, be creative, and craft visionary futures for the organization

  • Digital Mindset and Digital Innovation Problem Solving: Demonstrates an understanding of digital change programs, has an understanding of digital tools with a digital mindset. Must be open to ‘always learning, fail forward culture’.

  • Digital Literacy: Familiar with data analytics, SaaS platforms, intelligent automation. Can take data analytics, manipulate data, and find insights for actionable decision-making to direct strategies.

  • Consultative Approach: Perform current state analysis, identify opportunities and gaps to close; make key strategic recommendations to executive leadership

  • Highly Collaborative Storytelling: Ability to visualize information synthesized and demonstrate a future path forward for larger audiences to connect with. Experience crafting pitch decks to gain executive buy-in. Ability to tell a story through data and build storylines leveraging PowerPoint

  • Change Management Skills: Ability to deliver a comprehensive change management program – digital transformations can be challenging and experience with those challenges to support the path forward

  • Financial Fluency: Must understand financial projections and impacts to the business plan. Familiar with building and developing financial models to support strategic direction. Ability to build business cases

  • Conducts Competitive Analysis: Demonstrates a basic understanding of competitor’s tactics, product/service offerings, and strategies; translates competitor performance and actions into implications for UPS

  • Conducts Environmental Scanning: Maintains basic awareness of potential regulations that could impact product or segment; monitors emerging technologies, potential impact to the insurance, post purchase, and logistics space to serve customers

  • Develops Situational Assessments: Demonstrates familiarity with the UPS market planning process; assembles and interprets components of the situational assessment; describes the primary experience levers that customers value within area of responsibility; accurately defines the various lifecycle stages of a UPS customer or prospect (e.g., conversion, penetration, retention, win-back) and company strategies targeted to each stage

  • Project Management: Demonstrates understanding of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager

  • Projects, Programs or Processes Design and Development: Defines general business requirements for projects and/or processes; modifies or adjusts existing designs; develops working models; describes the impact of not following design specifications


  • Experience with Consulting

  • Experience building Strategies and/or supporting Transformational Change

  • Knowledge of digital tools, digital capabilities (InsurTech, FinTech, etc.) – data analytics, SaaS platforms

  • Ability to solve complex problems; work collaboratively in a fast-paced environment

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Strategy

Requisition Number: 347890

Location: Atlanta,Georgia