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UPS UPS Capital Solutions Supervisor in Atlanta, Georgia

Solutions Supervisor

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About Information Management at UPS Technology:

This position works with business partners across multiple business functions to align technology solutions with customer expectations. This position provides support to the solutions manager during all phases of integrations/testing, provides subject matter expertise, and is customer facing. This position addresses and resolves complex issues that come up during integration. This position serves as a liaison between sales, the customer, operations, and IT. This position analyzes customer needs, communicates with integration stakeholders, and participates in determining if the solution fits within the long-term strategic vision of both the customer and the business. This position collaborates with IT and operations to determine whether solutions currently exist and whether a new solution is feasible. This position manages specialists.


• Positions and integrates core solutions within our customers’ transportation management systems.

• Conducts integration testing and helps to identify issues, ensures that the solution meets standards, and ensures effectiveness of the solution.

• Supports efficient resolution of any issues that arise during integration, provides solutions to prevent recurrence.

• Supports communication and documentation of integration results with others (e.g., other solutions supervisors, management, development teams, business users, etc.) to provide updates (e.g., estimated project end date, issues, functionality, etc.).

• Provides continued support for deployed solutions and troubleshoots and solves problems to ensure solutions are maintained and continue to operate effectively for existing customers.

• Balances multiple integrations and deployment schedules to meet stakeholder goals and expectations.

• Facilitates sessions with business partners, customers, and appropriate IT groups to ensure inclusion of all stakeholders.

• Participates in sales meetings and discussions regarding solutions for cross-functional and highly complex projects to ensure the approach fits into the long-term business strategy.

Requirements – Specific to experience, training, certifications, skills, knowledge or education

• Bachelor’s degree or international equivalent in computer science, industrial engineering, or business administration

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Customer Solutions

Requisition Number: 346708

Location: Atlanta,Georgia