Job Information
UPS Ocean Customer Support Rep II in Bensenville, Illinois
UPS Supply Chain Solutions is seeking an Ocean Customer Support Rep II who will impact the organization by managing multiple tasks simultaneously, in a fast-paced environment, with minimal supervision and high attention to detail. He/She will possess a thorough understanding of UPS SCS services and the correlation of the functions as it relates to providing excellent service to the customer. The ideal candidate will have one to three years' customer service experience in the freight forwarding, transportation or brokerage industry. If this sounds like your ideal career opportunity, we want to hear from you!
Responsibilities and Duties
Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations
Involves ocean freight analysis, review rates, and tracks and traces information to the customer
Processes international shipments and ensures specific customer requirements are followed
Processes shipments and dispatches delivery orders and pickup orders in accordance with UPS and governmental policy and regulations
Prepares reports, customer set ups, updating customer profiles, investigates status of existing service requests
Determines most efficient shipping method for orders and engages with ocean and rail 3PLs
Performs various ad hoc tasks as needed
Knowledge and Skills
Strong customer service skills and problem solving acumen
Minimum of one year customer service experience
In-depth understanding of ocean transportation regulations & functions, brokerage industry, freight forwarding routing or ability to acquire desired knowledge
Effective communication skills both oral and written
Proficient Microsoft Office skills
General administrative skills
Detail oriented and organized
Multitasker with ability to work in a team environment or independently
Systems knowledge and experience
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Company: UNITED PARCEL SERVICE
Category: Operations
Requisition Number: 297711
Location: Bensenville,Illinois