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UPS On Car Supervisor - Richmond (YVR) in British Columbia

POSITION SUMMARY

Manage the day-to-day dispatch and scheduling of delivery and pickup routes. Supervise, hire, train, recognize and discipline staff engaged in courier operations. Provide leadership by co-ordinating the efforts of all employees toward continuous improvement and other emerging quality improvement initiatives. Motivate staff toward service excellence and job security through increased revenue, cost-reduction awareness and high performance standards. Develop and maintain programs that foster and enhance employee and customer relations. Support cross-functional initiatives as required. Report and account for all safety, service, people, cost and revenue indicators for this operation.

KEY ACCOUNTABILITIES

Major Responsibilities:

  • Develop and maintain a stable workforce

  • Hire, train, motivate, recognize and discipline staff as required

  • Develop and enhance safety, quality, service and production programs

  • Analyze employee and customer-related surveys, analyze specific indicators in order to continuously improve relationships

  • Report on and account for all aspects of the operation

  • Maintain an effective administrative system - vacations and optional days, audits, employee records and files, seniority lists and all other required documentation

  • Investigate and report all injuries and auto accidents

  • Comply with all federally regulated health and safety and Labour Canada guidelines

  • Investigate and report all service disconnects or failures

  • Develop initiatives to reduce overall centre costs and increase revenue and production

Preload/Local Sort Operations:

  • Ensure appropriate staffing; hire and discipline as required

  • Train and retrain employees on job methods and safe work methods; ensure all a.m. packages are loaded as per load charts and methods, audit and document quality loads or disconnects as required

  • Work with non-union administrative assistants to process exception packages

On Road Operations:

  • Ensure appropriate staffing; hire and discipline as required

  • Train and retrain service providers on delivery and pickup methods, space and visibility and safe work methods

  • Train service providers on all products and services and new methods or services as required

  • Respond quickly to urgent service provider or customer inquiries as required

  • Audit and review all facets of service, production and customer concerns with service providers on an on-going basis

  • Audit and authorize all service provider timecards on a daily basis

Closing Operations:

  • Communicate with on-call dispatch service providers to ensure all pickups have been completed

  • Address and resolve all service provider or customer inquiries as they arise

  • Conduct extensive claims audits on pickup package and load condition quality

  • Work with unload and car wash staff to ensure all package load and unload methods are followed and package car lineup is accurate

  • Work with non-union administrative assistants to process exception packages and maintain DIAD system information

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

EDUCATION / WORK EXPERIENCE

  • Able to train service providers, inside employees and administrative employees on all aspects of their position

  • Bilingual (English/French)

  • Proactive

  • Strong problem solving skills

  • Decision making and leadership skills

  • Good time management skills

  • Able to work in a fast paced, time-sensitive environment

  • Computer skills – Advance Microsoft Office

  • Able to challenge and motivate others

  • Good negotiator

ATTRIBUTES FOR SUCCESS

  • Reliable

  • Responsible

  • Accountable

  • Service and production oriented

  • Goal oriented

  • Well organized

  • Strong people skills

Company: UNITED PARCEL SERVICE

Category: Warehousing, Inside Manual

Requisition Number: 061724

Location: ,British Columbia

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