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UPS Solutions Dsgn & Impl Sup II - Location Flexible in Chicago, Illinois

Job Summary

This position works within the Supply Chain Optimization practice area as a Supply Chain Consultant and interacts heavily with both customer-facing resources/customers. The incumbent develops and implements solutions related to a customer’s supply chain including multi-echelon inventory, both domestically/internationally, to develop recommendations to support customers’ strategic decisions. This role creates and provides customized supply chain solutions for UPS customers and generates consulting revenues.

This position strengthens customer relationships by enabling UPS to be a single source provider of transportation and supply chain related needs and consulting. The incumbent manages inventory optimization projects for all industry segments, provides subject matter expertise, and guides SOLDI team members and customer-facing counterparts. This role develops project strategy with other Supply Chain Optimization practice area resources to ensure that solutions provide maximum benefit to customers. The location of this position is virtual.

This position interviews and analyzes customer data to determine true needs and specifics for providing the best customer solutions. The incumbent presents solutions to customers outlining final deliverables, cost justification, and added value to justify recommended solutions. This role provides follow-up support for deployed solutions and troubleshoots/solves problems to operate effectively. The incumbent manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end. This position assists in developing sales strategies to provide customer solutions subject matter expertise and to help grow the business.


  • Assists in the development of project proposals to help articulate customer needs and solution requirements and to sell the value of Customer Solutions

  • Reviews Resource Engagement Documents (i.e., details of customer requirements) to create work orders outlining solutions to be developed, associated tasks to be performed and deliverables to be provided which are to be signed-off by customers

  • Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications

  • Forwards project documents to stakeholders to obtain sign-off and agreement on costs and resources

  • Reports on project status, field resource activity, and training initiatives to keep stakeholders informed of progress and developments

  • Researches and evaluates industry trends and best practices to enhance UPS's ability to meet and exceed customer expectations and provide leading edge solutions

  • Provides support in the development of training materials for related groups (e.g., Sales, other Business Development groups, etc.) and new Customer Solutions team members to provide clear instruction on the steps involved in developing and implementing customer solutions

  • Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement


  • Displays excellent communication (verbal/written skills); understands details of data and summarize concisely to present insights to internal/external customers at all levels of the organization

  • Possesses an understanding of inventory related best practice; performs analysis with large data, derive insights and generate recommendations

  • Demonstrates familiarity with the core service offerings across business units and deep familiarity with product, service, and customer facing technology offerings of at least one business unit; possesses knowledge of competitors' offerings and the features of their products, services, and customer facing technology solutions

  • Describes types of customers that would benefit from selected offerings; compares and contrasts UPS's and competitor's products, services, and customer facing technology solutions; able to compare and contrast the customer's experience of engaging with UPS and primary competitors across all touch-points; summarizes positive/negative gaps; develops plans to leverage advantages and correct disadvantages

  • Identifies current and future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project

  • Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions

  • Demonstrates an understanding of a business problem; recommends a solution to solve the business problem

  • Develops project management plans and leads the implementation for basic projects of short duration requiring limited coordination and resources; supports initiatives with well-defined project needs and cross-functional roles/responsibilities throughout the project life cycle; manages minimal organizational resistance to cross-functional project demands; employs project management tools/technology (e.g., Microsoft Project, Program Management Group website, etc.)

  • Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems

  • Displays strong modeling skills with ability to analyze data for accuracy, consistency, draw conclusions and develop recommendations

  • Uses the appropriate style, level of detail, grammar, and organization of thought in technical writing; drafts standard specialized or technical documents using templates and job aids; considers the end-user’s perspective when creating technical documents

  • Bachelor's Degree (or internationally comparable degree) in Business, Computer Science, Industrial Engineering, Logistics/Supply Chain Management or related field

  • Professional certification in Inventory Management or similar certification

  • Possesses knowledge of Data analysis skills using Excel, Access, SQL server and similar data tools

  • Experience in the Procurement, Supply Planning and Demand Planning

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Customer Solutions

Requisition Number: 328903

Location: Chicago,Illinois