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UPS CER Representative III Mon-Fri 830am - 500pm in Coppell, Texas

The fast paced world of International trade is growing exponentially, and UPS is at the forefront. UPS delivers more guaranteed packages around the world than any other carrier. As one of the world's largest customs brokers, we offer clearance services in more than 220 countries and territories.

The Central Exception Resolution (CER) Analyst plays a key role in UPS's success in the international trade market. This position is responsible for direct contact with shippers to obtain essential information needed to obtain export and import clearance and ensuring compliance with UPS and Government regulations. The CER Export Analyst will primarily work remotely from home, however, may be required to come into the office as requested for training, meetings or other operational needs.

The SDF FT CKE/CREG/CER Data Capture Operation is a Home Based Employee Program with more than 500 employees who work multiple shifts. It is a 24x7 operation. Staffing consists of both full and part-time employees. This Data Capture Team is responsible for clearing international shipments that are exporting from the United States through the respective U.S. Government agencies. Primary work location will be in a Remote at Home environment with occasional need to return to a local office for specific tasks. Dress code is standard UPS Flex Business Attire (denim permitted).


  • Obtains pertinent details on exporting commodities from shippers via telephone and e-mail communications.

  • Informs shippers of information necessary for export and validates provided date and documentation for accuracy

  • Ensures compliance with global customs and regulatory authorities

  • Confirms shipments comply with UPS terms and conditions

  • Meets deadlines by prioritizing work per time zone

  • Works on holidays when required


  • Possess excellent written and oral communication skills

  • Demonstrates exceptional planning, organizational, time management and multitasking skills

  • Manages to work within tight time constraints and handle stressful situations

  • Exhibits to be a self-starter, customer focused and excellent problem solver

  • Proficient in Microsoft Office products

  • Possesses experience in system usage - Workflow Management System, IDC, OPSYS, ISPSYS, IDIS, Internet

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Logistics, Logistics, Warehousing, Brokerage and Freight Forwarding, Professional

Requisition Number: 264020

Location: Coppell,Texas