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UPS Airfreight Operations Support Supervisor in Elk Grove Village, Illinois

Job Summary

The Operations Support Supervisor manages the international network performance and communicates with overseas suppliers and operations to ensure efficient and on time performance throughout the network. He/She is responsible for highlighting potential concerns or delays within the network using business intelligence tools.

Other Duties

  • Provides export support for internal customers (e.g., service centers, destination centers, etc.) to meet operational needs and to promote customer satisfaction.

  • Investigates export operational failures to mitigate future occurrences.

  • Provides on-going feedback and support to improve performance.

  • Supports the operations team in network performance and development.

  • Communicates with all overseas logistics partners to monitor and manage performance.

Preferred Competencies

  • Detail Orientation: Distinguishes between “big picture” concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail.

  • Legal, Regulatory, and Compliance Knowledge: Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety.

  • Multicultural Agility: Recognizes importance of understanding global and cultural diversity; interested in learning about cultural differences that impact business.

Minimum Qualifications

  • Bachelor's Degree (or internationally comparable degree) – Logistics or Supply Chain Management –Preferred

  • Experience with SQL – Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Operations, Full Time

Requisition Number: 295429

Location: Elk Grove Village,Illinois