UPS Air Gateways / Service Center Manager in Forest Park, Georgia

UPS is seeking an Air Gateways/Service Center Manager to support the global movement of air freight in accordance with UPS standards and in compliance with governmental regulations. He/She oversees daily Air Gateways and Service Center operations ensuring superior service, consistent performance, and innovative logistic solutions. The Air Gateways/Service Center Manager monitors the departmental budget and actively seeks cost-efficient solutions to reduce operating expenses. He/She is responsible for assuring maximum efficiency and utilization of the carrier base to reduce air transportation costs and improve margins for UPS. If you're looking for an exciting and challenging leadership opportunity, we want to hear from you!

Responsibilities and Duties

  • Promotes operational efficiency by collaborating with internal groups (e.g., Cartage Services, etc.) to gain insight on how to successfully ship cargo in the most cost-efficient manner

  • Interfaces with internal support (e.g., Air Gateway and Service Center Managers and Supervisors to implement service procedures and expedite cargo in a timely manner

  • Reports essential financial and operational information to senior management to participate in the development of long-range operational plans and business initiatives

  • Provides a safe working environment with training programs designed to enhance employee safety awareness and minimize workplace injuries

  • Collaborates with cross-functional teams (e.g., UPS Customer Solutions, etc.) to proactively identify innovative logistic solutions enhancing service quality, productivity, and profitability for potential and existing customers

  • Facilitates regular carrier audits to review performance and develop solutions for chronic issues (e.g., delayed shipments, damaged freight, etc.) that affect service quality

  • Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures

  • Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally

Knowledge and Skills

  • Tracks expenditures against financial targets; describes impact of area’s budget on organizational financial plan

  • Considers industry and financial trends when making account decisions; understands critical aspects of business models and operating structures to provide input into decisions

  • Demonstrates a complex knowledge of intermodal transportation; considers the impact of freight forwarding operations on other parts of the business; develops solutions to improve freight forwarding operations

  • Responds to compliance problems and identifies appropriate actions; identifies people needed to resolve compliance problems and collaborates to develop corrective action plans; identifies programs that reduce risk and enhance safety; explains implications to changing laws and regulations

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Aircraft

Requisition Number: 186024

Location: Forest Park,Georgia