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UPS Dispatch Associate II in Fort Worth, Texas

Dispatch Associate II will coordinate and dispatch shipments. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance and answering customer questions.

Responsibilities and Duties

  • Updates reports as required

  • Monitors scheduled versus actual equipment types and Records inbound/outbound equipment

  • Assures the timely dispatching and investigates overdue shipments

  • Coordinates pickup and delivery of customer orders within stated performance measures

  • Trains and certifies dispatch associates

  • Provides solutions for higher level problems and escalates to Management

Knowledge and Skills

  • Uses knowledge of customers’ businesses to demonstrate how becoming a UPS Access Point can support and help customers achieve their business objectives

  • Understands and works with the enterprise dispatching system

  • Demonstrates organization and rapid data entry/retrieval skills

  • Bachelor's Degree or International equivalent - Preferred

Required Qualifications

  • Two years of customer service and/or dispatch experience in a transportation, distribution, order-fulfillment industry or related field

  • Demonstrates working knowledge of Microsoft Office products (Word, Excel and PowerPoint)

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Operations

Requisition Number: 324071

Location: Fort Worth,Texas