UPS Telesales Vietnam TEST REQ - DO NOT APPLY in Hanoi, Vietnam

THIS IS A TEST REQUISITION - DO NOT APPLY!

Position Summary

The Telesales Representative is responsible for retaining and growing customer business using telephone. He/She uses available resources to learn the customers’ business and identify business needs, and then proactively contacts customers to position UPS products and services to meet those needs. He/She is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. He/She answers customer questions as required to support customer business and resolves billing issues as needed.

Key Accountabilities

  • Use sales tool for customer research and sales strategy development.

  • Identifies and addresses customers’ business needs; contacting customers via telephone communication by using questioning techniques to learn about customer business, shipping or other UPS service needs.

  • Manages accounts and resolving customer issues; responding to customer questions, complaints, inquiries in a timely, accurate manner; resolving customer claims and damages.

  • Coordinates with other UPS sales functions.

  • Stay current with UPS and competitor products and services.

  • Ensures contractual compliance/securing new contracts.

Other Job requirements

  • Dynamic; aggressive and dedicated personality.

  • An understanding of local business environment is priority

THIS IS A TEST REQUISITION - DO NOT APPLY!

Qualifications

  • Ability to work in a fast paced environment.

  • 2 years’ experience in telephone selling skills, preferably in Express/Logistics or Transportation environment.

Education and Work Experience

  • Minimum diploma/degree in Business Administration or related discipline

Company: UNITED PARCEL SERVICE

Category: Business Development

Requisition Number: 045546

Location: Hanoi,Vietnam