UPS Customer Service Representative (CSR) in Ho Chi Minh City, Vietnam

DUTIES

·Understand UPS service, product, systems and procedure

·Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner

·Update the pick up arrangement, UPS supply request and tracking follow up.

·Identify and record customer concern or issues

·Recommend solutions to service concerns to management

·And any other duties assigned from time to time

REQUIREMENTS (As country specifics)

·Typing speed at >30 wpm

·Good command of written and spoken English

·Patient and pleasant personality

·Good telephone etiquette

·Problem solving skills

·Willing to work shift from Mon-Sat

·Diploma, College degree or with at least 2 years relevant experience

Company: UNITED PARCEL SERVICE

Category: Customer Service

Requisition Number: 044018

Location: Ho Chi Minh City,Vietnam