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UPS Contract Logistics Operation Team Lead in Kwangju, South Korea

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

  • The purpose of this role is to lead Contract Logistics Operation in efficient and effective way while meeting customers’ demand in various aspects.

  • He/She must proactively contributes to the team and actively committed to the team development.

  • He/She analyzes and responds to customers’ requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities.

  • He/She must be meticulous, able to communicate effectively and possess good planning & organizational skills in order to fulfill requirements of this position.


  • Update and maintain SOP/WI reflecting up-to-date procedures

  • Train and communicate with operation staff to make sure they understand and follow SOP/WI

  • Analyze and respond to customers’ requests and resolve customers’ issues to ensure customers’ needs are met using RCA approach

  • Make sure the operations comply with the internal QMS, rules and regulations

  • Report progress updates, key achievements and any concerns to Supervisor and/or Manager

  • Generate operation-related reports in appropriate format using various software

  • Prepare KPI data and participate periodic operation review meeting with customer

  • Prepare and audit monthly billing, payment documents

  • Perform a clean and safe working environment and optimize space utilization

  • Lead and host meetings with customer

  • Co-work with solution for ad-hoc charges outside of the contract scope

  • Work with management to address process, safety, staffing, and training.

  • Encourage and take operational initiatives (Lean/6-Sigma, Penetrate/Spot Business)

  • Perform other tasks as assigned


  • Bachelor’s Degree or above preferred

  • Minimum 3 years of work experience in Logistics or similar area (대리/과장 포지션)

  • Good communication and interpersonal skills

  • Analytical and numerical approach

  • Problem-solving skills

  • Good IT skills, in particular spreadsheets and databases and a knowledge of warehouse

  • Good understanding of customer deliverables and the impact of failure

  • Good planning skills and able to meet targets and deadlines

  • Proficient in Korean and English

  • Ability to work with little or no supervision

Working Hours / Location

  • 40 hours a week (Mon to Fri 09:00 – 18:00, except Public Holiday)

  • Lunch Time : 12:00 – 13:00

  • Sam-dong, Gwangju-si, Gyeonggi-do, Korea

Employee Type:


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.



Requisition Number: R22015616

Location: Kwangju,South Korea