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UPS GBS IT Global Process Summer Intern in Las Vegas, Nevada

The GBS Global Process Summer Intern will participate in preparations for annual Service Level Agreement reviews with current stakeholders. These preparations and reviews will provide the Intern with valuable experience regarding collaboration with other business units, Key Performance Indicators and their relevance to both sides of the agreement as well as exposure and experience with decision makers in elevated roles within a Fortune 50 Company.

Candidates for the internship must be a current student pursuing an undergraduate or graduate degree in Business Administration or IT with at least two years of course work completed towards a degree, or a recent graduate.

Responsibilities and Duties

  • Project Presentation at end of term

  • Industry Standards regarding ITIL and the future of the Technical Support Help Desk

  • Cultural Trends when obtaining self-service for application issues

Knowledge and Skills

  • Excellent Communication Skills

  • MS Office Suite

  • Attention to Detail

  • Ability to work across time zones

  • Self-motivated

  • Creative thinker who is naturally curious

  • Ability to collect and understand data

  • Understanding of troubleshooting technical issues

  • Cursory understanding of platforms such as Discord and other live streaming platforms

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Company: UNITED PARCEL SERVICE

Category: Internship and Co-op, Information Technology, Professional

Requisition Number: 251412

Location: Las Vegas,Nevada

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