UPS Seasonal GBS Customer Care Representative in Las Vegas, Nevada
Provides in-bound and out-bound customer support in a contact center environment. Uses questioning skills to determine the nature of the call or inquiry. Uses judgment to follow set processes to recommend solutions and/or provide customized support when needed. Seasonal peak assignment only. Will need to be available to work between 7:00 am and 7:00 pm CST
Track customer package requests and assisting with delivery solutions, facilitating package investigations.
Provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer’s to accomplish their goals.
Provide rate quotes and scheduling package pick-ups.
Resolve customer concerns while cultivating positive customer relationships.
Preferred Competencies & Skills
Ability to thrive in a team environment.
Strong customer service skills and listening skills.
Strong written and verbal communication and problem solving.
Manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.
Energetic and enthusiastic.
Responsible and resilient.
Adaptable to change.
- Customer Service or General Administrative Experience – Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Company: UNITED PARCEL SERVICE
Category: Administrative, Global Business Services, Seasonal, Professional
Requisition Number: 171084
Location: Las Vegas,Nevada