UPS Seasonal GBS Customer Care Representative in Las Vegas, Nevada

Job Summary

Provides in-bound and out-bound customer support in a contact center environment. Uses questioning skills to determine the nature of the call or inquiry. Uses judgment to follow set processes to recommend solutions and/or provide customized support when needed. Seasonal peak assignment only. Will need to be available to work between 7:00 am and 7:00 pm CST

Other Duties

  • Track customer package requests and assisting with delivery solutions, facilitating package investigations.

  • Provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer’s to accomplish their goals.

  • Provide rate quotes and scheduling package pick-ups.

  • Resolve customer concerns while cultivating positive customer relationships.

Preferred Competencies & Skills

  • Ability to thrive in a team environment.

  • Strong customer service skills and listening skills.

  • Strong written and verbal communication and problem solving.

  • Manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.

  • Energetic and enthusiastic.

  • Responsible and resilient.

  • Adaptable to change.

MINIMUM QUALIFICATIONS

  • Customer Service or General Administrative Experience – Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Company: UNITED PARCEL SERVICE

Category: Administrative, Global Business Services, Seasonal, Professional

Requisition Number: 171084

Location: Las Vegas,Nevada