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UPS GBS Billing Inquiry Associate in Louisville, Kentucky

UPS Global Business Services (GBS) is seeking a dynamic and detail-oriented Billing Inquiry Associate to assist our valued customers. Does this sound like your ideal opportunity? If so, we want to hear from you!

The Billing Inquiry Associate is responsible for assisting customers and researching and responding to inquiries concerning their bill. He/She also researches and processes adjustments.

Responsibilities and Duties

  • Communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues

  • Initiates inquiries to customers regarding monies owed for international or domestic shipments

  • Performs account analysis and credit control activities

  • Maintains customer receivable accounts, as needed

  • Identifies, researches, and resolves any errors or customer disputes

  • Edits billing-related information, updates customer invoicing, and ensures proper support documentation is included

  • Creates and processes manual billing entries

  • Adds and maintains customer account information and requirements within various billing systems

  • Processes customer payments

Knowledge and Skills

  • Strong verbal and written communication skills

  • Effective and professional presentation skills with ability to respond to questions

  • Detail oriented with thorough understanding of applicable billing procedures

  • Proficiency in Microsoft Office Suite, specifically Excel and Outlook

  • Analytical with problem resolution skills

  • Ability to multi-task in a fast-paced environment

  • Prior customer service experience

  • Knowledge of world geography - Preferred

  • Bachelor’s Degree in Business related field - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Finance and Accounting

Requisition Number: 324241

Location: Louisville,Kentucky