UPS Management Trainee in Louisville, Kentucky
UPS Healthcare is seeking a Management Trainee for its distribution operation supporting the world’s leading manufacturers of medical devices, pharmaceuticals, and testing supplies. The Management Trainee analyzes and responds to customer requests, resolves issues, generates reports, and identifies potential business opportunities.
The Management Trainee drives safety, production, quality, and teamwork. He/She also assists with new client implementations, maintains ongoing customer relationships, and helps retain business, along with supporting contract management, process improvements, systems enhancements and high levels of quality and customer service. This role is intended to be a contracted assignment for approximately 6 months -1 year.
Responsibilities and Duties
Maintains constant, proactive customer communications to provide updates on service issues, maintain awareness of customer business needs and ensure customer satisfaction
Conducts operational process reviews to identify gaps and offer solutions
Maintains customer issues data log to provide visibility and detailed information on service failures
Plans projects to properly allocate time and resources
Processes customer orders and identifies business development opportunities to satisfy service objectives and support revenue growth
Participates in status meetings to discuss customer issues and resolutions; facilitates management involvement for complex and escalated issues
Attends and participates in conference calls with customers to resolve and manage concerns and promote cost-effective solutions
Writes SOPs, work instructions and training modules/manuals
Compiles data and creates presentations highlighting UPS’s performance in relation to key performance indicators
Gathers detailed project data to analyze project issues, formulate resolutions and build final product
Leads work group and provides needed support
Assists in audits and ensuring the operation is within compliance with USDA and FDA guidelines.
Knowledge and Skills
Demonstrates basic understanding of UPS’s products, services and customer-facing technology solutions, along with their features and business applications; describes general customer profiles targeted by company
Works in varying environments to include the warehouse, office, freezers, coolers, and other areas.
Demonstrates basic understanding of a business problem; recommends solutions
Understands big picture concepts and how details impact end-goals and outcomes; ensures work is complete, accurate and contains appropriate detail
Generates simple reports using basic functions in software and/or writing basic queries; identifies information required to complete reports, as well as existing reports generated by others
Recognizes when customers are having issues; identifies resolutions and recommends solutions
Establishes and maintains entry-level contacts in customer organizations; builds relationships to further understand customers’ business and objectives
Demonstrates basic understanding of supply chain concepts; identifies issues within a supply chain
Understands grammatical rules; expresses ideas clearly and concisely as related to business objectives
Bachelor's Degree (or internationally comparable degree) - Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Company: UNITED PARCEL SERVICE
Category: Operations, Full Time, Management Trainee
Requisition Number: 268711