UPS Midrange Console Operator in Louisville, Kentucky

Midrange Console Operator

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

Job Description:

The Midrange Console Operator provides second level support for local and remote automation and transportation systems for users on applications, hardware and software.

Daily activities will include:

  • incident resolution, escalation, follow up and logging

  • event management / facilitation

  • root cause and trending analysis

  • performing system checks

  • proactively monitoring of the IT systems in the 24 x 7 Worldport / Airline environments

  • responsibilities in the Worldport Computer room

  • performing the beginning of day / end of day environment administration for the Critical Sort Systems

  • delivering technical support over the phone in a second level proactive monitoring / resolution environment

  • read, understand, and apply complex technical information and processes

Primary Skills :

  • TCP/IP - Intermediate

  • LAN Administration - Intermediate

  • Windows Operating System - Intermediate

  • Client Server - Intermediate

  • NAS - Intermediate

  • Technical Knowledge of Hardware & Software - Intermediate

  • Microsoft Office - Intermediate

Education :

  • Bachelor's degree in Computer Science, Information Systems, or equivalent preferred

This position offers an exceptional opportunity to work for a Fortune 500 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.


  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

  • Now or in the future need UPS employment sponsorship, such as H1B, TN, J-1, F-1, etc., in order to start or continue temporary or permanent employment with UPS

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity


Category: Information Systems, Technology

Requisition Number: 159482

Location: Louisville,Kentucky