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UPS Intermediate Applications Developer in Mahwah, New Jersey

Intermediate Applications Developer

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About Applications Development at UPS Technology:

Our technology teams use expertise in applications programming & database technologies to support enterprise infrastructure. They create & support application frameworks & tools. They support deployment of applications & services across a multi-tier environment that processes up to 38 million packages in a single day (4.7 billion annually). This team works closely with our customers to build innovative technologies that are customized to drive business goals & provide the ultimate customer experience. As a member of the applications development family, you will help UPS grow & provide valuable services across the globe.

About this role:

The Intermediate Applications Developer will be working on a global deployment of Salesforce Service Cloud to 40 countries, 1000 locations and 25,000 users. The application is used for Phone, Web, Email, Messaging (SMS) and Chat channels. This is a dynamic application that is rapidly growing with new Customer Support functionality

The Intermediate Applications Developer will analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization). He/She should have the following: experience in designing & building a solution using Salesforce Declarative & Programmatic Approach, knowledge with Integrating Salesforce with on premise legacy systems and other cloud solutions, experience with integration middleware and Enterprise Service Bus. He/She should also have experience in consuming or sending the message in XML\JSON format to 3rd party using SOAP and REST APIs, expertise in Apex, process builder, workflow, and triggers, working experience with Service Cloud & Service Business Process (Email to Case, Web to Case, Live Chat, Live Message (SMS to Case), Phone to Case, Open CTI and/or CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments) and strong knowledge with Agile Development Methodology. A Salesforce Certification: Platform Developer I is consider a plus.

Minimum Qualifications:

  • Experience in designing & building a solution using Salesforce Declarative & Programmatic Approach.

  • Experience with integration middleware and Enterprise Service Bus

  • Experience in consuming or sending the message in XML\JSON format to 3rd party using SOAP and REST APIs

  • Working experience with Service Cloud & Service Business Process (Email to Case, Web to Case, Live Chat, Live Message (SMS to Case), Phone to Case, Open CTI and/or CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments).

  • Expertise in Apex, process builder, workflow, and triggers

  • Knowledge of SalesForce Service Cloud

  • Knowledge with Integrating Salesforce with on premise legacy systems and other cloud solution

  • Strong knowledge with Agile Development Methodology

  • Salesforce Certification: Platform Developer I is a plus

  • Excellent written and verbal communication skills

  • Must be detail-oriented

  • Self-motivated learner

  • Initiative

  • Bachelor's degree in Computer Science or related discipline, or the equivalent in education and work experience

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Company: UNITED PARCEL SERVICE

Category: Information Systems

Requisition Number: 320553

Location: Mahwah,New Jersey

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