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UPS Salesforce Applications Developer in Mahwah, New Jersey

Applications Developer

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.

About Applications Development at UPS Technology:

Our Application Development teams use their expertise in programming languages and software design to develop next-generation technology. They are responsible for developing the applications which track and move up to 38 million packages in a single day (4.7 billion annually). This team works closely with all of our customers to build innovative technologies that are customized to drive our business and provide the ultimate customer experience. As a member of the applications development family, you will help UPS grow and provide valuable services across the globe.

About this role:

The Applications Developer performs duties and tasks to support full systems life cycle management (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.). He/She performs tasks within planned durations and established deadlines. This position collaborates with teams to ensure effective communication and to support the achievement of objectives. He/She provides development, maintenance, and support for applications.

  • Applications Developer working on a global deployment of Salesforce Service Cloud to 40 countries, 1000 locations and 25,000 users.

  • The application is used for Phone, Web, Email, Messaging (SMS) and Chat channels.

  • This is a dynamic application that is rapidly growing with new Customer Support functionality.

  • Translate design requirements or agile user stories into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization).

  • Knowledge in consuming or sending the message in XML\JSON format to 3rd party using SOAP and REST APIs.

  • Knowledge in Apex, process builder, workflow, and triggers. Some exposure to Service Cloud functionality (Email to Case, Web to Case, Live Chat, Live Message (SMS to Case), Phone to Case, Open CTI and/or CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments).

  • Exposure to designing & building a solution using Salesforce Declarative & Programmatic Approach. Some knowledge in Programmatic aspect of the platform - Apex, Lighting, Front End Web Technologies.

  • Strong knowledge with Agile Development Methodology.

Salesforce Certification: Platform Developer 1 (nice to have)

Minimum Qualifications:

  • Experience with Agile Development

  • Knowledge of Salesforce Service Cloud

  • Excellent written and verbal communication skills

  • Attention to Detail

  • Self-motivated learner

  • Detail-oriented

  • Bachelor's degree in Computer Science or related discipline or the equivalent in education and work experience

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Inside Sales, Information Technology, App Development, Technology, Information Solutions, Professional

Requisition Number: 274486

Location: Mahwah,New Jersey