UPS Jobs

Job Information

UPS Customer Service Representative in Medellín, Colombia

Position Summary

Serves customers by providing product and service information; resolving product and service problems.

Key Accountabilities

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Opens customer accounts by recording account information.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Other Job requirements

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Education and Work Experience

  • Technical degree in administrative careers

  • Experience in customer service jobs

Company: UNITED PARCEL SERVICE

Category: Customer Service, Professional

Requisition Number: 064496

Location: Medellín,Colombia

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