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UPS GBS Lead Billing Associate in Medellín, Colombia

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

This position assists customers by researching and responding to inquiries concerning their bill/s. He/She researches and processes adjustments. This position communicates extensively via email/telephone with internal and external customers to resolve domestic and international issues.


  • Initiates inquiries to customers regarding monies owed for international shipments.

  • Performs account analysis and credit control activities.

  • Maintains customer receivable accounts.

  • Review billing-related information, updates customer invoicing, and ensures proper support documentation is included.

  • Creates and processes manual billing entries.

  • Adds and maintains customer account information and requirements within various billing systems.

  • Processes customer bills.


  • Prior collections experience

  • Working knowledge of Microsoft Word, Excel, Access, and Outlook

Employee Type:


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.


Category: Finance & Accounting

Requisition Number: R22018718

Location: Medellín,Colombia