UPS Intermediate Collections Associate in Medellín, Colombia
Responsible for initiating calls with customers by phone or mail to collect payments and settle accounts. Follows-up accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Mail correspondence to customers to encourage payment of delinquent accounts.
Faxes documents to accounts and follow up.
Other Job requirements
Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Education and Work Experience
Technical or bachelors’ degree (depend of experience) in administrative careers
Experience in collections areas
Experience in Customer service
English level of 80% required
Company: UNITED PARCEL SERVICE
Category: Accounting and Finance, Full Time, Corporate
Requisition Number: 066661