UPS Jobs

Job Information

UPS Intermediate Collections Associate in Medellín, Colombia

Position Summary

Responsible for initiating calls with customers by phone or mail to collect payments and settle accounts. Follows-up accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.

Key Accountabilities

  • Reviewing open accounts for collection efforts.

  • Making outbound collection calls in a professional manner while keeping and improving customer relations.

  • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

  • Collect customer payments in accordance with payment due dates.

  • Identify issues attributing to account delinquency and discuss them with management.

  • Review and monitor assigned accounts and all applicable collection reports.

  • Provide timely follow-up on payment arrangements.

  • Mail correspondence to customers to encourage payment of delinquent accounts.

  • Faxes documents to accounts and follow up.

Other Job requirements

Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Education and Work Experience

  • Technical or bachelors’ degree (depend of experience) in administrative careers

  • Experience in collections areas.

  • English level, 80% is required

  • French level, 80% is required


Category: Accounting and Finance, Full Time, Corporate

Requisition Number: 068573

Location: Medellín,Colombia