UPS Customs Brokerage Rep 3 in Mississauga, Ontario

Position Summary:

To process customs clearance (release) AND/OR confirm declarations guided by the CCBS system and personal skills.

Client (Internal/External):

Import operations, support services, consulting, inbound services, sales, etc, and all customs clients and partners

Specific output or services:

  • Customs release AND/OR confirm declarations for complex shipments using client' profile in CCBS system (creates or modifies line code/classification)

  • Handle delivery service AND/OR import permits requests if required AND/OR gather and send proper documentation to the government Job Key Contributions/Task:

  • Data entry (open customers' files, validate information, credit and invoicing)

  • Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required

  • Identify customer profiles discrepancies

  • Give expert advices and answer complex questions and requests from customers, drivers, customs and other offices

  • Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents

  • Identify business opportunities Job Key Success Factors/Performance Criteria:

  • Rapid and efficient support; dossiers in order; productivity in number of files prepared

  • Rapid processing time; error free in information processing

  • Operational guidelines are followed; cross-selling

  • Cooperation and assistance with internal team members

  • Customer's satisfaction (fast, polite, courteous, no interruption, no delays) Job Key Competencies

  • Technical skills

  • Advanced knowledge in NAFTA, HS Tariff, Customs operations, laws and regulations, and other government departments

  • Basic understanding of Accounting process

  • Basic computer skills

  • Interpersonal skills

  • Communications (interpersonal); teamwork

  • Problem solving; time management

  • Professionalism; customer focused

  • Proactive; attention to details Qualifications

  • 5 years of experience or more in customs operations

  • CCS designation is required

  • High school degree


Category: Logistics

Requisition Number: 047100

Location: Mississauga,Ontario