UPS Lead Applications Developer in Parsippany, New Jersey
Lead Applications Developer
We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS. We are the United Problem Solvers.
About Applications Development at UPS Technology:
Our Application Development teams use their expertise in programming languages and software design to develop next-generation technology. They are responsible for developing the applications which track and move up to 38 million packages in a single day (4.7 billion annually). This team works closely with all of our customers to build innovative technologies that are customized to drive our business and provide the ultimate customer experience. As a member of the applications development family, you will help UPS grow and provide valuable services across the globe.
About this role:
The Customer Engagement Center (CEC) application is a new Case Management Suite of tools that UPS built on the Salesforce Service Cloud platform. CEC manages cases from customers that come in via Email, UPS.com, Live Chat and the Phone. Salesforce Service Cloud is unique, powerful and world’s top customer support application designed to manage customer information. Salesforce Service Cloud is built on a Cloud/SaaS (Software as a Service) model designed to deliver fast, personalized customer service that drives growth and improves customer satisfaction.
The position will be required to provide 24/7 support on a rotating basis.
Experience with Agile Application Development Methodology
Experience with Applications Development (i.e. Java, .Net, or other CRM Tools)
Familiarity with Azure DevOps, Jenkins, and other productivity tools
Experience with Microsoft suite of tools (i.e. Outlook, Excel, Teams, or other Microsoft Tools)
Ability to collaborate with others within the team and outside of the team
Experience on Salesforce Service Cloud or Salesforce Sales Cloud is a nice to have. UPS is willing to train a candidate on the Salesforce Service Cloud platform who has a strong desire to learn a new modern technology
Excellent written and verbal communication skills
Bachelor's degree in Computer Science or related discipline, or the equivalent in education and work experience
This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
Company: UNITED PARCEL SERVICE
Category: Information Systems
Requisition Number: 313887
Location: Parsippany,New Jersey