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Job Information

UPS Part Time Customer Counter Supervisor Eagan in Saint Paul, Minnesota

Job Summary

Customer Counter is a "Will Call" center that holds packages for UPS customers for five working business days. the Customer Counter is a customer facing facility that is open 6 days a week. Mon-Fri 8am to 8pm and Saturdays 10am to 1pm. Aside of holding will call packages, many skills are needed. The Customer Counter is a fast paced, under pressure, environment. One must have the ability to handle various situations all at once. This includes the following: shipping packages, properly packing packages, understanding ETT and UDC, delivering correct packages to consignee, attention to detail, searching for packages on package trucks/ slides/ cages/ offices, etc; dealing with customer compleints/ issues and resolve, leading and managing team, ensuring the flow of the Counter is going smoothly overall. Supervisor is responsible for ensuring there is a full staff int he evening and resolving all employees and customers issues when applicable

Job Duties

  • Train and hire new employees (contingent and UPSers)

  • Post employees weekly schedule

  • Handle customers concerns and resolve

  • Complete end of day reports daily

  • Check emails daily

  • Cash control/ monthly cash turn in

  • Complete Conveyor Securing and Guard Inspection daily report

  • Tasks all evening employees with end of day duty responsibilities

  • All other duties, tasks, complete as needed

  • Must be able to work Saturdays

Preferred Skill and Experience

  • External customer service skills

  • Interpersonal communication skills

  • Ability to use DIAD boards

  • Attention to detail

  • Basic Computer skills

  • Patience with staff and customers

  • Problem solver and quick decision maker

  • Multi-task and ability to work quick under pressure and efficiently

  • Ability to lead and train employees

  • Understanding Haz-Mat materials

  • Proper shipping procedures/ understanding i-ship/ cash control/ credit card maching and printing lables

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Operations

Requisition Number: 326152

Location: Minneapolis-St. Paul-Bloomington,Minnesota