UPS Inside Sales Executive in Schiphol-Rijk, Netherlands

Job Summary:

Support the organization in the retention and growth of our customer base through delivering a consistently high level of customer engagement

Key responsibilities:

  • Work with sales resources to address customer needs and grow the business

  • Maintain relationships with customers by assisting them with general inquiries or pricing requests, support resolving service issues or to position additional UPS’ products and services

  • Maintain ownership of queries through to resolution, ensuring that the customer (and any other UPS function if required) receives regular updates at appropriate intervals

  • Keep Sales and Operations informed about any special customer requirements and changes

  • Pull regular and ad-hoc customer-specific reports and information

  • Qualification, acquisition and hand-over of customers

  • Responsible for spot-quotes including pro-active follow-up

  • Pro-active customer service for “Must Keep” customers

  • Enter and maintain new opportunities in UPS system (TEAMS or successor system)

  • Maintain up-to-date knowledge of UPS products, services and processes

  • Ensure new customers below threshold but with future revenue potential are set-up in WAP (through the P3 process)

Required skills:

  • MBO / HBO degree

  • Minimum of 1 year working experience in logistics, transportation industry or forwarding sales

  • Excellent verbal and written communication skills. Ability to communicate effectively at all levels, both within UPS and with customers

  • Ability to convey through verbal and written communication a positive image of UPS and an eagerness to assist customers with all types of inquiries

  • Strong organization, planning and time management skills and ability to deal with and follow up on multiple complex customer issues at the same time

  • Independent worker as well as team player

  • Fluent in Dutch and English both written and spoken

  • Competence with systems including but not limited to: TEAMS, WAP, Microsoft Office (Excel, Power Point, Word), ePQR

#MONPOST

Company: UNITED PARCEL SERVICE

Category: Business Development

Requisition Number: 047067

Location: Schiphol-Rijk,Netherlands