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UPS GBS Collections Associate in Scranton, Pennsylvania

Are you highly organized, self-motivated, and eager to work in a fast-paced environment? If so, UPS wants to hear from you! We are looking for a qualified Collections Associate to showcase their dynamic skills.

The GBS Collections Associate performs collection responsibilities according to established procedures. He/She impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure. This position requires extensive communication with customers via telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. Limited product, service, or business unit knowledge utilized.

Responsibilities and Duties

  • Identifies and resolves basic and routine issues impacting payment

  • Overcomes customer objections concerning payments and assists them in understanding their account terms

  • Utilizes payment options and negotiates payment arrangements

  • Follows prescribed escalation procedures

  • Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs

  • Submits recommendations to write-off account balances

  • Monitors and maintains assigned queue of customer accounts

Knowledge and Skills

  • Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions

  • Basic analytical and problem resolution skills

  • Desire to work in a position requiring extensive phone and email communication

  • Ability to work in a highly measured, fast-paced, production environment

  • Prior phone center and/or collections experience

  • Bachelor’s Degree in Business related field - Preferred

  • Proficiency in Microsoft Office applications

  • Experience handling objections and gaining commitment

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law


Category: Finance and Accounting

Requisition Number: 330800

Location: Scranton,Pennsylvania