Job Information
UPS Country Operations Supervisor in Seoul, South Korea
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Position Summary
The Supervisor is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. The Supervisor maintains productivity and is well versed on international commerce and transportation industry changes.
Key accountabilities
Adhere to Compliance and Quality Processes
Respond to information requests and notices of action from customs to ensure timelines are met
Evaluate performance against quality goals to develop process improvements and increase quality levels
Provide Customer Care Assistance
Conduct customer meeting and quarterly business reviews to assist customers in maintaining a leading business edge
Conduct Exception Reviews
Review reports to manage exceptions proactively
Resolve customer queries in a timely manner and to ensure that we meet customer needs while negating any penalties.
Be up to date on the customs' memorandums and follow-up on all the regulation changes within the industry
Qualifications/Requirements
Bachelor's Degree or above
Minimum 3 years practical experience and certificate/license holders in a related field are preferred
Able to provides people with tools, knowledge, and opportunities to develop themselves
Find new and innovative ways to solve business problem
Effective data analysis ability and reporting skill
Positive and able to work well in a team with excellent interpersonal skill
Strong desire for high achievement and contribution to the organization
Proficient in MS office program and an ability to utilize appropriate databases
Prefer someone who has transportation available for customs/customer meetings
Good ability for reading, writing and speaking in English
Job Type
Permanent Position
Working Location
94-3, Mullae-ro, Yeongdeungpo-gu, Seoul, 07295 Republic of Korea
Working Hours
40 hours per week
Mon to Fri (10:30-19:30)
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Company: UNITED PARCEL SERVICE
Category: Operations
Requisition Number: R24031517
Location: Seoul,South Korea