Job Information
UPS GBS Customer Service Clerk in Seoul, South Korea
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary:
Customer Service Clerk is responsible to handle customer pick up calls, Tracking, Tracing inquiries, Import and Export inquiries, with objective to provide quality telephone customer service.
Customer Service Clerk is also responsible to follow up customer's inquires for offering quick and accurate resolution
Responsibilities:
Handle customer pick up calls, tracking, tracing inquiries, Import and Export inquiries, with objective to provide quality telephone customer service.
Provide support on service guarantees, price quotation, service/product information , export shipments exception
Follow up customer's inquires for offering quick and accurate resolution.
Handling customer complaints in professional manner
Responds to customer queries to ensure timely manner to support customer satisfaction.
Qualifications:
Minimum college or University Diploma/Degree or related discipline
Good command of English
Customer Focus
Computer Literate
Excellent communication skills
Positive and able to work well in a team with excellent interpersonal skill
Ability to demonstrate initiative and determination in a professional manner
Confident, trustworthy, customer-oriented and able to work in a fast paced environment
Working Hours:
- 40 hours a week (Mon to Fri 09:00-18:00 / Break 12:00-13:00)
Location: 94-3, Mullae-Ro, Youngdeungpo-Gu, Seoul
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Company: UNITED PARCEL SERVICE
Category: Customer Services
Requisition Number: R24011377
Location: Seoul,South Korea