UPS Trade Compliance Supervisor in Shanghai, China
The Trade Compliance Supervisor manages the brokerage site's financial performance. He/she organizes and prioritizes workloads and maintains standard operating procedures (SOPs) and ensures compliance. He/she supports operations, monitors and communicates operation's performance, manage operations to meet customer deadlines, and maintains a close relationship with customers.
Ensures Compliance and Quality Process
Evaluates quality performance to identify process improvements and increase quality levels.
Ensures customs regulations and requirements are adhered to during the entry filing process.
Monitors compliance and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations.
Recommends process improvement solutions and develops quality standards to improve quality and work processes.
Evaluates the effectiveness of process improvements to recognize and reward top performers.
Provides feedback to external and internal customers to ensure awareness of service quality.
Supervises Account Management Process
Monitors daily productivity to ensure clients' expectations are met.
Serves as a liaison between the client, the government, and third party agencies to ensure adherence to regulatory guidelines.
Communicates key performance indicator results to clients to assist in identifying areas of improvement.
Conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.
Maintains clients' profiles and standard operating procedures to ensure the brokerage team has client requirements documented.
Supervises and Develops Others
Determines employees’ training needs to produce continuous development plans.
Provides on-going feedback and support to improve performance.
Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
Holds others accountable to established performance levels to achieve individual and group goals.
Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
Determines financial resources required to meet goals. Allocates funds. Identifies and resolves discrepancies between available and required funds.
Tracks expenditures against financial targets; describes impact of area’s budget on organizational financial plan.
Creates new budgets; identifies and takes corrective actions to bring areas in line with budget; appropriately allocates available funds.
Advises others on budgeting issues; evaluates the budgeting process to ensure equitable distribution of funds; anticipates and proactively addresses budgeting issues; identifies new tools to facilitate the budgeting process; establishes financial targets.
Accesses appropriate databases, writes information queries, and produces customized reports. Interprets and clarifies data, as necessary.
Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others.
Generates reports in appropriate format using basic software; reviews reports to ensure accuracy and completeness; identifies issues with report generation (e.g., missing variables, incorrect data, etc.)
• Bachelor's Degree or Intl Equivalent - Required
• At least 5 years experience in custom brokerage sector
• Requires fluent oral (English, Mandarin) and written (English, Simplified Chinese) communication, attention to detail, organizational, problem-solving and trouble-shooting skills
Company: UNITED PARCEL SERVICE
Category: Logistics, Logistics, Warehousing, Brokerage and Freight Forwarding, Professional
Requisition Number: 067645