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UPS Marketing Senior Officer (Revenue Management Process & Systems) - 2 Months' Contract in Singapore, Singapore

The Process & Systems Senior Officer supports the development of revenue management policies, streamlining the processes and enhancement of reporting and systems to improve productivity and customer experience.

Job Roles & Responsibilities:

  • Assists in reviewing the Master Operating Plan and makes necessary updates based on new revenue management policies and processes

  • Assists in developing materials and conducting training to Sales and Pricing Team to ensure adherence to revenue management policies and processes

  • Assists in reviewing and completing Audit Work Paper, makes recommendations to correct the problems identified in the audit findings and ensures that action plans have been implemented

  • Assists in troubleshooting and resolving system issues and escalates to Corporate when needed

  • Assists in validating and consolidating space requests exceeding weight threshold for Region Control Tower Committee approval, communicates approval and generates summary report

  • Leverages innovative technologies to improve reporting capability and efficiency for leadership to make timely business decisions

  • Assists in leading and managing Product to Billing Project

  • Participates in design localization workshops and testing events to provide feedback on the user experience based on the needs of the business and regional variations

  • Performs user acceptance test to ensure the system has been updated as specified and collaborates with project team in resolving the defects

  • Reviews training materials with tailored communications content and collaborates with SMEs to review and validate the translated materials

  • Participates in preparation sessions for master trainers and trainers

  • Delivers Sales and Pricing training including communications and follow-up activities

  • Provides system support throughout the onboarding process and after go-live

  • Escalates business concerns and ad hoc change management to project team

  • Performs any other ad hoc duties assigned

Job Requirements:

  • Possess a Bachelor's Degree in Marketing or equivalent in information technology, computer science or business informatics with one to two years of working experience in system administration

  • Strong interpersonal and communication skills to work with people at different levels throughout the organization

  • Highly self-motivated and independent with strong sense of ownership and responsibility

  • Good analytical, proactive and problem solving skills are essential

  • Ability to multi-task and work within the stipulated deadline

  • Proficient in Microsoft Office (i.e. Excel Pivot Tables, Macros, VLOOKUP and Power BI; Access Databases and Queries)

Company: UNITED PARCEL SERVICE

Category: Marketing, Marketing and Communication, Sales and Marketing, Full Time, Corporate

Requisition Number: 064721

Location: Singapore,Singapore

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