UPS Program Management - Assistant Manager in Singapore, Singapore
The Program Management Assistant Manager serves as the primary point of contact for multi-product customer accounts and/or manages a team of Program Management support representatives with a portfolio of complex accounts.
She/he ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS.
This position ensures she/he or the direct reports provide issue resolution, response tracking compliance, notification of events impacting the client, process improvements, advanced tracking and tracing services, managing service expectations, and administering customer surveys. She/he facilitates performance meetings, manages standard operating procedures (SOPs) and statements of work (SOWs), and assists in identifying opportunities for account penetration.
Drive service excellence to meet customerService Level Agreement for business retention and growth
Servicemonitoring through daily/weekly reports
Drive process change and enhancement with internalcross functions from origin/transit/destination to settle service issues, andmeet customer SLA
Provide training and coaching to team on how torespond customer request, generate regular reports in good quality to ensurecustomer satisfaction for assigned accounts
Continuously update Standard Operating Procedures(SOP) and periodically audit operations process, ensure OPS fully execution
Regular meetings with internal stakeholder suchas Enterprise Account Group and Operations Group for account service issues,problem resolution, or preventive actions initiatives
Regular service review with assigned accountsin Region and Country level
Degreeholder in any disciplines
Minimum5 years of work experience in Supply Chain, Logistics or Freight Forwardingindustry with 1 year in a management level capacity
Proven track record in managing enterprise accounts with knowledgein projectmanagement or program management
Background and knowledge in Contract Logistics is a requirement.
Possesseffective communication (both verbal and written)
Goodlevel of written and spoken Mandarin or another Asian language is preferred toliaise with internal and/or external stakeholders based across the Asia Pacificregion
Strongcustomer facing skills
Goodpresentation and interpersonal skills
Demonstratestrong numerate and analytical skills
Proficientin Microsoft Office applications using Access Excel, Word.
Ability to work independently in a dynamic environment
Company: UNITED PARCEL SERVICE
Category: Logistics, Professional
Requisition Number: 051425